Specifications

AVM Data Call Center (ADC)
116 AVM Access Server – 7 Updates, Registration and Support
You can also download software updates from AVM’s FTP server. Click
the “FTP server” link in the download area, or see:
www.avm.de/ftp
AVM Data Call Center (ADC)
The AVM Data Call Center (ADC) provides all of the same programs and
drivers that are available from the AVM web site. You can connect to
the ADC in the following way:
Through AVM’s ISDN Server
You can dial the ADC using the ISDN file transfer programs Connect or
Connect32 (IDtrans protocol), included with all AVM ISDN-Controllers,
or using FRITZ!data (IDtrans or FTP). The ISDN number of the ADC is:
[phone]
For further information, please refer to the AVM ISDN-Controller’s
Readme file. For faster file transfer, activate the options “2-channel
transfer” and “data compression”.
7.3 AVM Support
Please take advantage of the information sources described above
before you contact AVM Support.
AVM’s Support team is at your service with direct help in case of
trouble and during the installation and the initial configuration of the
AVM Access Server.
You can send your request to AVM Support by e-mail or telefax. AVM
Support will then get in touch with you by fax or e-mail to assist you in
solving your problem.
Before You Contact AVM Support
Before you get in touch with AVM’s support technicians, please make
sure you have the following information ready so that we can assist you
quickly:
1. A detailed description of the problem and a sketch of your WAN
with the IP addresses of all the components involved.
2. The exact error message you receive.