Replacement Part List
Exclusions
AVIVA’s warranty does not apply to (1) any product that is 
misused, abused, modified, damaged by accident, or used for 
anything other than normal consumer use as authorized in 
AVIVA’s current product literature, or (ii) any product purchased 
through an online auction house. AVIVA’s warranty does not 
apply to the battery cell unless the battery cell is fully charged 
by you within seven days after you purchase the product and 
at least every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer 
service team via telephone at (888) 123-4567, or via email 
at support@avivapower.com. If our customer service team 
determines that further assistance is required, they will give 
you a Return Material Authorization (“RMA”) number and 
will provide you with return instructions. You must properly 
package the product, clearly marking the RMA number on the 
package and including proof of your purchase date with the 
product. We will process your return and send your repaired 
or replacement product to you in North America. For product 
purchased or being shipped outside of North America, please 
contact the local distributor from whom you purchased the 
product or email support@avivapower.com to obtain further 
information.
EXCLUSIVE REMEDY; LIMITATION OF LIABILITY
The foregoing provisions state AVIVA’s entire liability, and your exclusive 
remedy, for any breach of warranty, express or implied. IN NO EVENT 
WILL AVIVA BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL 
DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY 
AVIVA PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING 
DAMAGE TO OTHER DEVICES. IN NO EVENT WILL AVIVA’s LIABILITY 
FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT 
(INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY 
OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU 
FOR THE AVIVA PRODUCT. Some states do not allow the exclusion 
or limitation of incidental or consequential damages, so the above 
limitation or exclusion may not apply to you.










