User Guide

@V5000 User’s Manual Troubleshooting
6-11
FAX TRANSMISSION
Q: What fax server is compatible with the @V5000?
A: FaXess, the software is optional.
Q: We want to send a fax from internal tel-number to an internal
tel-number. So we don’t want to get out (external). But it fails.
A:
1). Please note the fact that the fax machine does not work with the
digital telephone system. Therefore, if your company’s telephone system
is digital, then you cannot send fax internally.
2). If your telephone system is analog, then you can send fax via the
@V5000 internally. If you still have problem, however, please update the
firmware of the @V5000 and try again. (To learn how to update the
firmware via the Network Management Tool, please check the user
manual in the supplied CD-ROM.)
Q: All the telephone number seems to appear in the email address
book
A: Yes, we combine the fax number as well as the e-mail address in
the Address Book. There is one advantage, when you enter the recipient’s
information using FaXess LAN fax, you can choose fax number and e-mail
address at the same time in the Address Book. This way, you can send
you document via LAN fax and e-mail at the same time.
Q: When I send faxes from the @V5000, can I print fax transmission
report immediately after finishing the transmission?
A: Currently the @V5000 cannot automatically print transmission
report after sending. Yet you can print the report after sending by
pressing the “Menu” button on the Control Panel and select “Fax Modem”
and “Print Fax Report Now” in succession. The fax report will then be
printing from your printer.