User manual

Info and Service
Avira Professional Security - User Manual (Status: 14 Dec. 2012) 89
10. Info and Service
This chapter contains information on how to contact us.
 see Chapter Contact address
 see Chapter Technical support
 see Chapter Suspicious files
 see Chapter Report false positives
 see Chapter Your feedback for more security
10.1 Contact address
If you have any questions or requests concerning the Avira product range, we will be
pleased to help you. For our contact addresses, please refer to the Control Center under
Help > About Avira Professional Security.
10.2 Technical support
Avira support provides reliable assistance in answering your questions or solving a
technical problem.
All necessary information on our comprehensive support service can be obtained from our
website:
http://www.avira.com/professional-support
So that we can provide you with fast, reliable help, you should have the following
information ready:
 License information. You can find this information in the program interface under the
menu item Help > About Avira Professional Security > License information. See
License information.
 Version information. You can find this information in the program interface under the
menu item Help > About Avira Professional Security > Version information. See
Version information.
 Operating system version and any Service Packs installed.
 Installed software packages, e.g. anti-virus software of other vendors.
 Exact messages of the program or of the report file.