User manual

FAQ, Tips
Avira Professional Security - User Manual (Status: 14 Dec. 2012) 63
Open the context menu with a right-click on the Tray Icon. Click Real-Time
Protection enable.
Reason: Avira Real-Time Protection is blocked by a firewall.
Define a general approval for Avira Real-Time Protection in the configuration of your
firewall. Avira Real-Time Protection only works with the address 127.0.0.1
(localhost). An Internet connection is not established. The same applies to Avira Mail
Protection.
Otherwise:
Check the startup type of the Avira Real-Time Protection service. If necessary,
enable the service: In the taskbar, select Start > Settings > Control Panel. Start the
configuration panel Services with a double-click (under Windows XP the services
applet is located in the sub-directory Administrative Tools). Find the entry Avira Real-
Time Protection. Automatic must be entered as the startup type and Started as
the status. If necessary, start the service manually by selecting the relevant line and
the button Start. If an error message appears, please check the event display.
The computer is extremely slow when I perform a data back-up.
Reason: During the backup procedure, Avira Real-Time Protection scans all files being
used by the backup procedure.
Select Real-Time Protection > Scan > Exceptions in the Configuration (expert
mode) and enter the process names of the back-up software.
My firewall reports Avira Real-Time Protection and Avira Mail Protection immediately
after activation.
Reason: Communication with Avira Real-Time Protection and Avira Mail Protection occurs
via the TCP/IP Internet protocol. A firewall monitors all connections via this protocol.
Define a general approval for Avira Real-Time Protection and Avira Mail Protection.
Avira Real-Time Protection only works with the address 127.0.0.1 (localhost). An
Internet connection is not established. The same applies to Avira Mail Protection.
Avira Mail Protection does not work.
Please check correct functioning of Avira Mail Protection with the aid of the following
checklists if problems occur with Avira Mail Protection.
Checklist
Check whether your mail client logs in to the server via Kerberos, APOP or RPA.
These verification methods are currently not supported.