User manual

Service
Avira GmbH Avira AntiVir MailGate 62
8Service
8.1 Support
Support Service
Our website http://www.avira.com contains all the necessary information on our
extensive support service.
The expertise and experience of our developers is available to you. The experts
from Avira answer your questions and help you with difficult technical problems.
During the first 30 days after you have purchased a license, you can use our
AntiVir Installation Support by phone, email or by online form.
In addition, we recommend that you also purchase our AntiVir Classic Support,
with which you can contact and obtain advice from our experts during business
hours when technical problems are encountered. The annual fee for this service,
which includes eliminating viruses and hoax support, is 20% of the list price of
your purchased AntiVir program.
Another optional service is the AntiVir Premium Support which, in addition to
the scope of the AntiVir Classic Support, allows you to contact expert partners at
any time - even after business hours in the case of an emergency. When virus alerts
occur, you will receive an SMS on your cellphone.
Forum
FAQ
Before you contact our Hotline, we recommend that you visit our user forum at
http://forum.antivir.de, as well as the FAQ section on our website.
Your questions may already have been answered for another user and posted on
the forum.
Email Support
Support via email can be obtained at http://www.avira.com.
8.2 Online Shop
Would you like to buy our products by mouse-click?
You can visit the Avira Online Shop at http://www.avira.com and buy, upgrade or
extend AntiVir licenses quickly and safely. The Online Shop guides you step by step
through the order menu. A multi-lingual Customer Care Center explains the
order process, payment transactions and delivery. Resellers can order by invoice
and use a reseller panel.