User manual

Operation
Avira GmbH Avira AntiVir MailGate 59
6.4 Procedures when Detecting Viruses/Unwanted Programs
If configured correctly, AntiVir MailGate has already automatically carried out all
important antivirus tasks on your system:
z Infected emails are not forwarded.
z Infected emails are moved to /var/spool/avmailgate/rejected (or to another
directory, specified in avmailgate.conf), where data file (df-) and control file (vf-
or mf -) are located. For further information, see MailGate Spool Directories –
Page 27.
z Data files can contain emails in which viruses/unwanted programs were
detected. These can be directly deleted, together with the control file, or they
can be handled using the Queue Manager (--avq).
z According to the avmailgate.conf settings, postmaster can send alerts to senders
and/or recipients of infected emails.
z According to the avmailgate.conf settings, infected files can be further processed
by external programs or scripts.
These procedures avoid the danger of spreading infection.
You should always perform the following steps:
X
Try to detect the way the virus/unwanted program infiltrated your system.
X
Perform targeted scanning on the data storage supports used.
X
Inform your team, superiors or partners.
X
Inform your system administrator and security provider.
Submit Infected Files to Avira GmbH
X
Please send us the viruses, unwanted programs and suspicious files that our
product does not yet recognize or detect. Send us the virus or unwanted
program packed in an archive (PGP, gzip, WinZIP, PKZip, Arj), attached to an
email message, to [e-mail].
When packing, use the password virus. In this way, the file will not be deleted by virus
scanners on an email gateway.