User manual

Table Of Contents
Avira AntiVir Professional
64
Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an
email to virus-professional@avira.com. As some email gateways work with anti-
virus software, you should also provide the file(s) with a password (please
remember to tell us the password).
You can also send us the suspect file via our website.
11.4 Reporting false positives
If you believe that Avira AntiVir Professional reports something about a file that is most
likely "clean", send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment
of an email to virus-professional@avira.com. As some email gateways work with anti-
virus software, you should also provide the file(s) with a password (please remember to
tell us the password).
11.5 Your feedback for more security
At Avira GmbH, the security of our customers is our top priority. For this reason, we
don't just have an in-house expert team who tests the quality and security of every Avira
GmbH solution before the product is released. We also attach great importance to the
indications regarding security relevant gaps which could develop and we treat those
frankly.
If you think you have detected a security gap in one of our products, please send us an
email to vulnerabilities-professional@avira.com.