User manual
Table Of Contents
- 1 Introduction
- 2 Icons and emphases
- 3 Product information
- 4 Installation and uninstallation
- 5 Overview of AntiVir Professional
- 5.1 User interface and operation
- 5.2 How to...?
- 5.2.1 Activate license
- 5.2.2 Avira AntiVir Professional automatic update
- 5.2.3 Start a manual update
- 5.2.4 On-demand scan: Using a scan profile to scan for viruses and malware
- 5.2.5 On-demand scan: Scan for viruses and malware using Dragamp;Drop
- 5.2.6 On-demand scan: Scan for viruses and malware via the context menu
- 5.2.7 On-demand scan: Automatically scan for viruses and malware
- 5.2.8 On-demand scan: Targeted scan for active rootkits
- 5.2.9 Reacting to detected viruses and malware
- 5.2.10 Quarantine: Handling quarantined files (*.qua)
- 5.2.11 Quarantine: Restore the files in quarantine
- 5.2.12 Quarantine: move suspicious files to quarantine
- 5.2.13 Scan profile: Amend or delete file type in a scan profile
- 5.2.14 Scan profile: Create desktop shortcut for scan profile
- 5.2.15 Events: Filter events
- 5.2.16 MailGuard: Exclude email addresses from scan
- 5.2.17 Firewall: Select the security level for the Firewall
- 6 Scanner::Overview
- 7 Updates
- 8 Avira Firewall::Overview
- 9 FAQ, Tips
- 10 Viruses and more
- 11 Info and Service
- 12 Reference: Configuration options
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11 Info and Service
This chapter contains information on how to contact us.
see Chapter Contact address
see Chapter Technical support
see Chapter Suspicious files
see Chapter Report false positives
see Chapter Your feedback for more security
11.1 Contact address
If you have any questions or requests concerning the Avira AntiVir Professional product
range, we will be pleased to help you. You will find our contact addresses in the Control
Center under Help :: About Avira AntiVir Professional.
11.2 Technical Support
Avira AntiVir Professional support provides reliable assistance in answering your
questions or solving a technical problem.
All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.com/professional-support.
All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.com/professional-support.
– License information. This can be found on the program interface under the
menu item Help :: About AntiVir Professional :: License information.
– Version information. This can be found on the program interface under the
menu item Help :: About AntiVir Professional :: Version information.
– Operating system version and any Service Packs installed.
– Installed software packages, e.g. anti-virus software of other vendors.
– Exact messages of the program or of the report file.
11.3 Suspicious file
Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.
– Identify the file in the Quarantine Manager of the Control Center and select the
item Send file via the context menu or the corresponding button.