User manual

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9 Info and Service
This chapter contains information on how to contact us.
see Chapter Contact address
see Chapter Technical support
see Chapter Suspicious files
see Chapter Report false positives
see Chapter Your feedback for more security
9.1 Technical support
Avira support provides reliable assistance in answering your questions or solving a
technical problem.
All necessary information on our comprehensive support service can be obtained from
our website:
http://www.avira.de/en/support
So that we can provide you with fast, reliable help, you should have the following
information ready:
License information. You can find the program interface under the menu item
Help :: About Avira AntiVir Server :: License information
Version information. You can find the program interface under the menu item
Help :: About Avira AntiVir Server:: Version information.
Operating system version and any Service Packs installed.
Installed software packages, e.g. anti-virus software of other vendors.
Exact messages of the program or of the report file.
9.2 Suspicious file
Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.
Identify the file in the quarantine manager of the AntiVir Server Console and
select the item Send file via the context menu or the corresponding button.
Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an
email to the following address:
virus@avira.com
As some email gateways work with anti-virus software, you should also provide
the file(s) with a password (please remember to tell us the password).
You can also send us the suspicious file via our website: http://www.avira.com/sample-
upload