Avira Managed Email Security -AMES User Guide Version 1.0 www.avira.
Table of Contents Welcome 3 How does AMES work? 3 Getting started with AMES 4 Adding a new domain to AMES 4 Configuring your DNS server 4 Configuring your security and firewall 4 Scanning your outbound emails (optional) 4 Changing settings for your AMES domains 5 Logging in to AMES 5 Adding a new user to a domain 5 Adding a user alias 7 Configuring LDAP 7 Changing mail delivery-options 8 Customizing banners 9 Managing the quarantine 11 Adjusting the spam- and content-filter 1
AMES User Guide Welcome ank you for taking a look at the Avira Managed Email Security (AMES) user guide. We are convinced you have chosen the most reliable email filtering solution available today. is manual will help you get started with AMES as well as customizing AMES to your specific needs. You will get peace in your inbox in no time. How does AMES work? Avira Managed Email Security, or AMES for short, is a service dedicated to stopping spam or viruses before they reach the your company network.
AMES User Guide Getting started with AMES You’ll find that once your Avira Partner has set up a license for your domain, the rest of the configuration is surprisingly easy. If you don’t have an Avira Partner yet, please take a look at the Partner Locator on our website. Adding a new domain to AMES When you’d like to add a new domain to AMES, please call your Avira Partner. He or she will take your details, request a license and add the domain in AMES.
AMES User Guide Changing settings for your AMES domains Logging in to AMES Please visit https://ames.avira.com where you’ll find the login screen: 1 2 3 4 Please fill in your login name (1), the domain (2) you want to access, and your password (3). ese can all be found in the order confirmation your partner received. en click login (4). You will be presented with the AMES Service License Agreement (SLA), which you will need to agree with to continue.
AMES User Guide 1 2 3 4 5 Select a username (1) and password (2) for your new user. If you’d like this user to be able to manage his own domain settings, trough https://ames.avira.com, check domain admin (3). You can choose to copy settings from (4) an existing user. When finished click Save (5). You will be warned that the user is disabled by default. is is done so you can review the settings before they take effect.
AMES User Guide Adding a user alias An alias can be used to let one user accept multiple email addresses. 1 2 3 If you’d like to create an alias, select a user (1) . Go to the Services (2) tab and add one or more email addresses in the alias field (3). Each of them should go on a new line, and should not be separated by other characters. Click save on the bottom of the page when done. If you’d like to use a catch-all address, please use the form mentioned in the image above: *@domain.
AMES User Guide Changing mail delivery-options 1 2 3 4 5 6 Mail delivery settings can be changed when you select a user (1) and go to the services (2) tab. You can choose between SMTP deliver (3), where you can add one or more servers (5) to deliver AMES mail to. Another option is to deliver mail to one or more email address, by choosing the mail forward (4) option. e servers (5) field will now change to an email field. Press Save (6) when done.
AMES User Guide Customizing banners Adding a banner to incoming mail 1 2 3 4 5 Adding a banner to incoming mail is done on a per-user basis. Select the user (1) you’d like to add a banner for and go to the banner tab (2). en select a banner option (3), create a text (4) and save (5). Adding a banner to outgoing mail 1 2 3 4 5 Adding a banner to outgoing mail is done on a per-domain basis. Go back to the domain (1) and select the banner tab (2).
AMES User Guide Email filtering and statistics AMES has a variety of tools to adjust how the internal filtering of email works, as well as analyze its workings. In this chapter we’ll explain the way these work. What to do with intercepted spam or viruses When mail is filtered by AMES, the intercepted mail is put in quarantine by default. When you’d like different behavior, there’s the option to tag email and send it, or even remove it immediately.
AMES User Guide Managing the quarantine 1 2 3 4 5 When you’d like to go to the quarantine, first select a user (1) and go to the quarantine tab (2). AMES has three different quarantines, for different types of filtering. e basic principles of operation are the same. Virus quarantine (1) Here you will find all emails with virus signatures. You can either select emails to remove, or to release. Email older than 14 days will be removed automatically.
AMES User Guide Adjusting the spam- and content-filter 1 2 3 4 When you’d like to adjust the spam- and/or content-filter, please select a user (1), go to the services (2) tab and click on advanced settings (3 or 4) of the filter you’d like to adjust. Adjusting the Spam-Filter On the presented page for advanced settings there are four tabs: ProTAG Here you can set the spam control blocking level. e default setting is “Normal” . You can either choose less or more severe spam blocking by changing the level.
AMES User Guide Looking at statistics e info screen shows you all sorts of statistics about your reseller account.is tab is available for a user or for your domain, showing statistics for either of them. You can change the time-period on which the statistics apply by clicking on a period in the select period (1) menu.Here you can find significant information on the quantity of emails that AMES has processed.
AMES User Guide Creating reports 1 2 3 4 5 6 To schedule sending a report, select a user (1) and select the report tab (2). Click on either virus notification (3) or spam quarantine (4). e first will be sent every time a virus is found, and the spam quarantine will be sent according to schedule (5). When done press save (6). If you would like to release emails, you can use the release and remember (RR) link to whitelist (approve) a specific email sender, or release only (RO) in the spam report email.
AMES User Guide Need more help? We’ve done our best to try to cover as much as possible about AMES, but maybe you have a question that isn’t answered in this guide. We recommend you look at the F.A.Q. on our website. If that doesn’t help, please contact your Avira Partner, he or she will be more than willing to help you with any questions regarding Avira products.
Avira GmbH Lindauer Str. 21 88069 Tettnang Germany Telephone: +49 (0) 7542-500 0 Fax: +49 (0) 7542-525 10 www.avira.com © 2010 Avira GmbH. All rights reserved. All named products and company names are registered trademarks of the respective company. Our General Terms and Conditions of Business and the End-user License Agreement can be found in the Internet. www.avira.com. E&OE. Technical information as of November 2010.
