Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom INT-STENTOFON-C-Rev1
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Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Upgrading from Avigilon Control Center 4 . . . . . . . . . . . . . . . 2 Server . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Introduction The STENTOFON AlphaCom and Avigilon Control Center software integration allows for the AlphaCom Critical Communication Over IP (CCoIP) system to be integrated with the Avigilon High Definition Surveillance System. Whenever an AlphaCom help point is activated, the Avigilon Control Center enables you to monitor and record video associated with the event remotely.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Installation Upgrading from Avigilon Control Center 4 If you are upgrading to this version of the Avigilon Stentofon integration software, be aware that this version of the integration is only compatible with Avigilon Control Center 5. NOTE: To preserve all of your current integration settings, you must upgrade to Avigilon Control Center 5 and make sure all servers in the Site can be accessed by the integration.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Client Install the following as needed: • Install the Avigilon Control Center Client software on the computers that require access to the Avigilon Control Center System Checking the License After you have installed all the required software, you can check if the ACC5-STFN-ALPHA licence has been properly applied: 1. Open the Avigilon Control Center Admin Tool. 2. Select the Settings tab and click Licensing.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Configuration The Avigilon Stentofon Gateway software is used to relay alarm communication between the STENTOFON AlphaCom system and the Avigilon Control Center software. Configure the two applications for their connection to the Avigilon Stentofon Gateway software.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Avigilon Alarm Configuration Alarms are manually created in the Avigilon Control Center Client software. Create the Avigilon alarms you want mapped to the OnCustomParameter events in the AlphaCom software, then assign the required cameras and settings for the alarm. 1. In the Avigilon Control Center Client software, right-click the Site in the System Explorer and select Setup. 2. In the Setup tab, click Alarms. 3.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Avigilon Stentofon Gateway The Avigilon Stentofon Gateway is composed of two parts: the Avigilon Stentofon Gateway Windows service that runs automatically in the background, and the Avigilon Stentofon Gateway configuration application that is used to configure the connection and alarm mappings between the STENTOFON and the Avigilon systems.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom 1. In the Configure Connections dialog box, enter the AlphaCom XE Exchange IP address and port number. 2. Click Connect to link the Avigilon Control Center and AlphaCom software with the integration. A popup message appears to notified you that the connection is successful. 3. Click Done. The Configuration Tool window is displayed.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom linked to. In the Parameter field, enter the specific instance the custom parameter should map to. 2. Select the Avigilon Alarm the trigger will map to. All the alarms configured in Avigilon are listed. See Avigilon Alarm Configuration on page 5 for more information. 3. Click >>. 4. Click Save. 5. Repeat the previous steps until all the required alarms have been mapped. 6. When you are ready, click Update Service.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom If you are performing this procedure before upgrading the integration, be aware that in older versions of the integration the backup file is located in the same folder but is labeled GatewayParams.xml. 1. Navigate to C:\Program Files\Avigilon\Avigilon Stentofon Gateway\. NOTE: The filepath may be different depending on how your system is configured. 2. Copy and paste the StentofonAlarmConfig.xml file to a back up location.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Monitoring Alarms Once mapped, events triggered in AlphaCom will trigger alarms in the Avigilon Control Center. To monitor alarm video in the Avigilon Control Center software, see the alarm monitoring section of the Avigilon Control Center Client User Guide.
Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom Troubleshooting If the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical Support – http://avigilon.com/support-and-downloads/ Mapped Avigilon Alarms Displayed As Unknown Mapped Avigilon alarms in the Configuration Tool are labeled in red as “Unknown.” The Avigilon server that the integration is connected to displays an “Error” status in the Configure Connections dialog box.
