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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

2. The camera is connected to an Avigilon Control Center Server that has not been

added to the C•Cure 9000 software. You can correct this by performing one of the

following:

• Add the Avigilon Control Center Server to the C•Cure 9000 software. See Adding

Avigilon Servers and Cameras on page 7 for more information.

• Connect the camera to a server that has already been connected to the C•Cure

9000 software.

In the Avigilon Control Center Client software, select Tools > Connect/

Disconnect Cameras and disconnect the camera from its current server then

connect it to the server that is linked to C•Cure 9000. You may need to import

cameras from the server to C•Cure 9000 again — see Adding Avigilon Servers

and Cameras on page 7 for more information.

Video Is Displayed But Video Alarms Are Not Occurring

While you monitor video, you observe a motion event but the related alarm does not activate.

The integration service may not have started correctly. Reboot the service:

1. Open the C•Cure 9000 Server Management Application.

2. Ensure the CrossFire Service and Server Component Framework are running. If not,

click Start Server Component Framework.

3. Select the Server Components tab.

4. Right-click the Avigilon server component and select Start server component. The

server component is labeled

Avigilon.NextGenConnectedProgram.Server.

The traffic light icon beside the Avigilon server component turns green.