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Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical
Support – http://avigilon.com/#/support-and-downloads/
Avigilon Integration Software Does Not Install
When you try to install the Avigilon CCure Integration.exe, an error message appears.
The integration may continue to install but the installation is unsuccessful and you are unable to
locate any instance of the Avigilon Control Center in the C•Cure 9000 system.
This issue typically occurs when the user installing the integration does not have access to the
C•Cure 9000 database.
To resolve this issue, uninstall the Avigilon C•Cure 9000 integration software, then reinstall it
through the user account that installed the C•Cure 9000 server software.
Avigilon Server Component Not Available
When you try to enable the integration in the C•Cure 9000 software (as described in Enabling the
Integration in C•Cure 9000 on page 4) the Avigilon server component is not listed.
Check that the following integration requirements were met and the integration was installed
correctly:
• You have an integration license from Avigilon and Software House.
• Both the Avigilon Control Center Server software and the C•Cure 9000 Server
software are installed on the same network.
• When you installed the integration software, all C•Cure 9000 services and components
were turned off.
• You installed the latest version of the Avigilon C•Cure 9000 integration found on the
Avigilon website: http://avigilon.com/#/support-and-downloads/for-software/acc-
integration-and-plug-in-downloads/
Camera Is Not Imported
After you’ve added the Avigilon server and cameras to the C•Cure 9000 software, a camera that
you require is not listed in the Video Tree pane.
There are typically two reasons why the camera does not appear in the C•Cure 9000 software:
1. The camera does not have a logical ID.
•Perform Assigning Logical IDs to Cameras on page 5.