Avigilon Control Center 5 System Integration Guide OnGuard to ACC Alarm Gateway INT-LENELGATEWAY-A-Rev1
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Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Client . . . . . . . . . . . . .
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard Introduction The OnGuard to ACC Alarm Gateway integration allows events triggered in the Lenel OnGuard system to be monitored and recorded through the Avigilon Control Center (ACC) system. Requirements Vendor Requirements Avigilon Control Center Server Software 5.x and later Avigilon Control Center Client Software 5.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard Installation Servers • Install the Lenel Integration NVR license (ACC5-LENL-ONGRD) from Avigilon on one of the servers in your Site. Be aware that you must connect directly to this Avigilon server to use the OnGuard to ACC Alarm Gateway. • Install the OnGuard to ACC Alarm Gateway executable (OnGuardtoACCAlarmGateway.exe) on the same server as the Lenel OnGuard Server software.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard Configuration Before the integration can occur, the two applications need to be configured to work with the OnGuard to ACC Alarm Gateway software. Adding an Integration User in Avigilon To protect the security of the Avigilon Control Center Server, add a user to the Avigilon software specifically for connecting to the integration. See the Avigilon Control Center Client User Guide for details about how to add users.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard 1. In the Avigilon Control Center Client software, open the Site Setup tab and click Alarms. 2. In the Alarms dialog box, click Add. 3. On the Select Alarm Trigger Source page, select External Software Event from the Alarm Trigger Source drop down list and click Next. 5. On the Select Linked Cameras page, select the cameras to link to this alarm, and set the Pre-Alarm Record Time and the Recording Duration. Click Next. 6.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard OnGuard to ACC Alarm Gateway The OnGuard to ACC Alarm Gateway is composed of two parts: the Windows service that runs automatically in the background, and the configuration application that is used to map alarms and device events between the Lenel OnGuard and the Avigilon Control Center systems. 1. Open the configuration application. All Programs or All Apps > Avigilon > OnGuard to ACC Alarm Gateway. 2. Click OnGuard Server. 3. a.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard c. Enter the username and password you created earlier in the Avigilon Control Center Client software. For more information, see Adding an Integration User in Avigilon on page 3. d. Click OK. Once the Gateway is linked to the Avigilon system, alarms created in the Avigilon Control Center are auto-synchronized. 4.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard Monitoring Alarms Once devices and events from the Lenel OnGuard system have been mapped to the Avigilon Control Center system, you can begin to use the integration. To monitor alarms in the Avigilon Control Center Client software, the user must have permission to see live video. For other details about monitoring alarms, see the Avigilon Control Center Client User Guide.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard Troubleshooting If the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical Support – http://avigilon.com/support-and-downloads/ Gateway Does Not Show Any OnGuard Devices or Events After you login to the OnGuard system in the OnGuard to ACC Alarm Gateway configuration application, the OnGuard devices and events lists remain empty.
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard Gateway Displays Avigilon Alarm as “Unknown Alarm” In the OnGuard to ACC Alarm Gateway configuration application, one or more mapped Avigilon alarms are labeled as “UNKNOWN ALARM.” Check the following: • Check if the alarm has been deleted from the Avigilon Control Center system. If yes, the mapping needs to be manually removed from the gateway or the unknown alarm mapping will remain in the Mapped Alarms list.
