Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre INT-CARDAX-D-Rev1
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Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Upgrading from Avigilon Control Center 4 . . . . . . . . . . . . . . . 1 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Server . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Introduction The Avigilon Gallagher Integration allows the Gallagher Command Centre to utilize Avigilon surveillance technology.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre For More Information For more detailed information about the procedures outlined in this guide, refer to the specific software documentation.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Installation Server 1. Install the Gallagher Command Centre Server software. 2. Install the Gallagher Controller API (FTCAPI) on the Gallagher Command Centre Server. a. Set the Gallagher Controller IP port. Refer to the “API Location” topic in the Gallagher Controller API Developers Guide. b. Verify that FTCAPI is installed correctly by running the FTCAPI test harness. It should start with no errors. 3.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Basic Configuration The basic configuration establishes the link between Avigilon servers and Gallagher servers. This allows the two servers to communicate. Adding an Integration User in Avigilon To protect the security of the Avigilon Control Center Server, add a user to the Avigilon software specifically for connecting to the integration. See the Avigilon Control Center Client User Guide for details about how to add users.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre For example: 192.168.128.148:38880,administrator,password 5. Select the DVR Setup tab then complete the following fields: o Name/IP Address: enter the IP address for the Avigilon server that is licensed for the integration. o Username and Password: enter the same username and password that was used in the Configuration tab. o In the Stored drop down list, select Avigilon Stored Video.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Complete the following fields: 7. o Select a controller to associate with the Avigilon server. o In the Middleware PC Name/IP Address field, enter the name or IP address of the server that is running the FTCAPI. o In the Identity area, give the Avigilon Site a Unique identity. Select the Event Response tab then select an Alarm Zone for all Events for the server. 8. Click OK.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Trigger and Acknowledge Avigilon Alarms from Gallagher Create alarms in the Avigilon Control Center Client software that can be managed by the Gallagher Command Centre software. Avigilon Alarm Configuration Set up alarms in the Avigilon Control Center Client before you configure Gallagher to manage all the alarms. NOTE: The alarm name is case sensitive and must be unique to the server. 1.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Configuring Gallagher to Trigger and Acknowledge Avigilon Alarms Configure the Gallagher Command Centre to manage Avigilon alarms. The Gallagher Command Centre uses FTCAPI strings to send alarm triggers and acknowledgements to the Avigilon Control Center. 1. In Gallagher Command Center, open the External Systems Master List Window. 2. Right-click the camera associated with an alarm and select Properties. 3.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre 8. Select the Messages tab. 9. In the FT Controller API strings area, enter the alarm trigger information in the On field in the following format: alarmTrigger For example: alarmTrigger 192.168.128.162 burg alarm NOTE: The case sensitive alarm name is configured in the Avigilon Control Center Client. See Avigilon Alarm Configuration on page 7 for more information. 10.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre View Avigilon Image Data and Events in Gallagher Gallagher can be configured to view live and recorded video from Avigilon cameras, and receive Avigilon events. Gallagher associates recorded video with specific alarms, so you must configure an action plan in Gallagher before you can review recorded video in Gallagher.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Gallagher Camera Setup 1. In the Gallagher Command Centre, open the External Systems Master List Window. 2. Right-click the window and select New > DVR System Camera. 3. In the General tab, name the Avigilon camera. 4. Select the Setup tab, and complete the following fields: o DVR System: select the Avigilon server the camera is connected to.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre If you are unable to watch live video and a symbol appears over the camera, the connection was unsuccessful. Confirm the following then test the connection again: o The camera is connected to the Avigilon Server it was assigned to in the Gallagher Camera Setup procedure. o The camera’s logical ID matches the Identification assigned to the camera during the Gallagher Camera Setup procedure.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Configuring and Viewing Recorded Video You can only view recorded video from Avigilon cameras when the cameras are part of a Gallagher alarm. Gallagher alarms are generated from events with an action plan. Avigilon cameras must be added to an action plan to become part of a Gallagher alarm.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre To assign an action plan to an event in Gallagher, see the Gallagher Command Centre Classic User Guide. Viewing Recorded Video Once an alarm is triggered by an event that includes an Avigilon camera action plan, recorded video can be viewed. NOTE: If an alarm is deleted, the event cannot be viewed. 1. In the Gallagher Command Center, open the Alarm Viewer. 2. Right-click the alarm, then select View and select the camera.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre 4. Select the Setup tab, and complete the following fields: o DVR System: select the Avigilon Site you want to receive system information from. o Identification: enter one of the following. Make sure the Identification is spelled exactly as listed or the system events will not be received by the Gallagher software. • ACC Server Events - for Avigilon Control Center Server events.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre 3. In the Event Group list, select the External Event Group you want to edit. For a detailed list of the External Event Group ID assigned to each Avigilon event, see Appendix on page 18. 4. In the Action Plan for External Event Group drop down list, select an action plan. If you want to view the recorded video for a motion event, select an action plan that includes the Avigilon camera.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Troubleshooting If the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical Support – http://avigilon.com/support-and-downloads/ Avigilon Gallagher Integration Fails After you install the integration, you are able to add the Avigilon server and cameras but all the devices are displayed as offline in the Gallagher software.
Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre Appendix To change the way Gallagher handles each Avigilon event, change the action plan assigned to the Gallagher External Event Group ID. For more information, see Assigning Action Plans to Events in Gallagher on page 13.
