Avigilon Control Center 5 System Integration Guide with AMAG Symmetry™ Security Management System 7.
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Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Upgrading the Integration . . . . .
Avigilon Control Center 5 System Integration Guide with AMAG SMS Introduction The AMAG Symmetry™ Security Management System (SMS) and Avigilon Control Center software integration allows for the two systems to combine alarm monitoring abilities. The integration includes: • The Alarm Mapping Gateway software that enables alarms created in the Avigilon Control Center software to be mapped to specific device commands in the SMS software.
Avigilon Control Center 5 System Integration Guide with AMAG SMS AMAG SMS SDK License: XML-DEV-KIT-V7.0.1 For the Video Integration software only: AMAG SMS Video Integration License: VID-CAM-xxx-V7 For More Information For more detailed information about the procedures outlined in this guide, refer to the specific software documentation.
Avigilon Control Center 5 System Integration Guide with AMAG SMS NOTE: Avigilon Control Center 5 provides the ability to organize multiple servers into Sites and share settings between servers. To use this feature effectively, you must upgrade all servers in your Site before upgrading the integration or all of the previous mappings may be lost. When you upgrade the integration, the installer will shut down the integration Windows service.
Avigilon Control Center 5 System Integration Guide with AMAG SMS Configuration The Avigilon AMAG integration software is used to direct alarm communication and video streams between the Avigilon Control Center software and the SMS software. Configure the two applications to perform the integration features.
Avigilon Control Center 5 System Integration Guide with AMAG SMS 3. On the Add Alarm dialog box, click Add. 4. On the Select Alarm Trigger Source page, select External Software Event from the Alarm Trigger Source drop down list and click Next. 5. On the Select Linked Cameras page, select the cameras to link to this alarm, and set the Pre-Alarm Record Time and the Recording Duration. Click Next. 6. Select the groups or users who should receive alarm notifications, then click Next. 7.
Avigilon Control Center 5 System Integration Guide with AMAG SMS Adding Avigilon Recorder and Cameras to SMS If you want to monitor Avigilon cameras in the SMS software, you must first add the Avigilon server and cameras to the SMS system. 1. In the SMS software, select the Install tab then click Digital Video. 2. In the Install Video & Audio dialog box, select Avigilon Recorder then click New.
Avigilon Control Center 5 System Integration Guide with AMAG SMS 5. Once an Avigilon server has been added to the Avigilon Recorder list, the Avigilon Camera option is displayed in the Install - Video & Audio dialog box. Select Avigilon Camera then click New. 6. Complete the following fields: a. Description: give the camera a name. b. Video Recorder: select the server the camera is connected to. c. Video Channel: select the camera you want to see in the SMS software.
Avigilon Control Center 5 System Integration Guide with AMAG SMS application that is used to configure the connection and alarm mappings between the AMAG and the Avigilon systems. Configuring Server Settings Configure the Alarm Mapping Gateway to access the two applications. The configuration application remembers the server configuration, so you do not need to repeat this procedure if the settings remain the same. After you install the integration software, the Configuration Tool automatically opens.
Avigilon Control Center 5 System Integration Guide with AMAG SMS 1. In the Configure Connections dialog box, complete the following fields: o AMAG SMS Server: enter the SMS Server IP address or hostname. o AMAG SMS SDK User: enter the SMS username you created for the integration. See Adding an Integration User in AMAG on page 4. o AMAG SMS SDK Password: enter the password for the SMS user. o SQL Server Instance: enter the IP address or hostname for the SMS database.
Avigilon Control Center 5 System Integration Guide with AMAG SMS Mapping Alarms In the Configuration Tool is a list of all the current alarm mappings, and all the available alarms from the Avigilon Control Center software and the SMS software. If the Configuration Tool is not already open, select All Programs > Avigilon > Avigilon AMAG SMS Gateway > Configure Avigilon to AMAG SMS Gateway. To map alarms together, complete the following steps: 1.
Avigilon Control Center 5 System Integration Guide with AMAG SMS 2. In the Avigilon area, select the alarm you want to map to. Listed here are the alarms you created in Setting Up Gateway Alarms in Avigilon on page 4. 3. Click >>. 4. Click Save. 5. Repeat the previous steps until all the required alarms have been mapped. 6. Once all the required alarms have been mapped, click Save and Apply. The Gateway Windows service is updated with all the new or changed mappings.
Avigilon Control Center 5 System Integration Guide with AMAG SMS Using the Integration Monitoring Alarms Once the alarms from AMAG and Avigilon Control Center have been mapped in the Alarm Mapping Gateway, you can begin to use the integration. When an SMS alarm is triggered, it will activate the mapped Avigilon alarm and the configured alarm actions are started. • To monitor alarms in the SMS software, see the alarm monitoring section of the SMS Software User Manual.
Avigilon Control Center 5 System Integration Guide with AMAG SMS Purged Avigilon Alarms Still Present in SMS After you have acknowledged an alarm in the Avigilon Control Center Client software, you click Purge to clear the Alarms list. However, when you access the SMS software, the purged alarm is still listed as a Blue alarm in the Alarms screen. This occurs when a device that triggered the SMS alarm needs to be manually reset. For example, a window with a monitor point that has not been closed.
Avigilon Control Center 5 System Integration Guide with AMAG SMS Cannot Save Changes in the Configuration Tool You are not able to save alarm mapping changes in the Configuration Tool and an error message is displayed. The issue did not occur during your first access to the Configuration Tool after the installation. To workaround this issue, perform any of the following options: • Run the Configuration Tool as an administrator. • Disable User Account Control (UAC) in your Windows system.
