Alarm and Event Monitoring Operator Manual Version 5.
Alarm and Event Monitoring Operator Manual AV03-1213, December, 2013 Version 5.0 Copyright© 2013 Avigilon Corporation Avigilon Inc. Box 378 #101-1001 West Broadway Vancouver, British Columbia V6H 4E4 Canada Phone:888.281.5182 Web:www.avigilon.
Alarm and Event Monitoring Operator Manual Getting Help If you encounter a problem that is not discussed in available Access Control Manager user guides or on-line help files, and need technical support, please contact your local Value Added Reseller (VAR) or Access Control Manager provider. When contacting your VAR, please be sure to have your software version number available. For future reference, record these numbers here.
Alarm and Event Monitoring Operator Guide Table of Contents Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Alarm & Event Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Opening the Monitor Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Monitoring Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Clearing Events . . . . . . . . .
Alarm & Event Monitoring Operator Guide Alarm & Event Monitoring This short guide provides the necessary information you will need to use the Access Control Manager application Monitor feature. This feature enables you, the operator, to oversee all security activities throughout the facility that this Access Control Manager application monitors. Opening the Monitor Feature To use the Monitor feature, follow these simple instructions: 1. If closed, open the Access Control Manager application.
Alarm & Event Monitoring Operator Guide • • • • Search – Initiate a search for specific events/alarms on this system. Verification – Verify the identity of a person enrolled on this system. HW Status – Display the current status of the hardware and software used by this system. Maps – Display alarms/events on one or more maps. This enables the qualified operator to locate the source of the alarm/event. For more information on these and related page, refer to Page Descriptions on page 21.
Alarm & Event Monitoring Operator Guide 2. Click to highlight the required event. 3. Click the button. The Notes page pops up as described in Notes Page on page 33. 4. Enter a note on this event as required in the new note area. 5. Click the 6. Click the button. button to exit this page and return to the main Event page. Getting Instructions Depending on how the system is configured, a particular kind of event may be associated with instructions on how to respond. To access instructions: 1.
Alarm & Event Monitoring Operator Guide Viewing Identity Information Many events are caused by the entry of cards and/or codes, such as when an employee enters a PIN at a door reader and is granted access. The Access Control Manager application enables the operator to see who the person associated with the entered token (card or code) is and review the information entered in the Access Control Manager database. To review identity information: 1. Select an event associated with an identity. 2.
Alarm & Event Monitoring Operator Guide • Zoom and magnify • Change quality • Pan and tilt 4. If required, click to bring up the Video window and begin reviewing the recorded video associated with the event. 5. When you're finished, exit the screen by clicking the of the window.
Alarm & Event Monitoring Operator Guide The Video window appears. For more on this window, refer to Page Descriptions on page 21. 2. From the video pane on the left, select the previously recorded video. 3. Using the playback controls at the bottom of the screen, play the video segment as required. 4. When you're finished, exit the screen by clicking the of the window.
Alarm & Event Monitoring Operator Guide Acknowledging Alarms When you acknowledge an alarm, you indicate to the Access Control Manager application that you have performed whatever function was required to investigate and resolve the problem. By acknowledging an alarm, you move that alarm from the Un acknowledged window to the Acknowledged window. To acknowledge one or more alarms: 1. Display the alarm page. 2. Click on one or more alarms.
Alarm & Event Monitoring Operator Guide Clearing All Alarms Only those alarms that have been previously acknowledged and moved to the Acknowledged window can be cleared. Once cleared, the alarm is deleted from the database. NOTE: This is not the recommended technique for clearing alarms, since it may overlook an alarm that requires special attention. To clear all alarms: 1. Display the alarm page. 2. Click the button. All acknowledged alarms are deleted.
Alarm & Event Monitoring Operator Guide Tracking an Alarm History Some alarms require repeated operations to complete. In order for the operator to familiarize him/ herself with a specific alarm: 1. Display the alarm page. 2. Click to highlight the required alarm. 3. Click the button. The History page pops up as described in History Display on page 34. If there is no history on this alarm, the page only contains details of the alarm and the message ‘No History’.
Alarm & Event Monitoring Operator Guide The Camera Video window pops up. For more on this, refer to Camera Video Window on page 36. 3. Using the various controls on this screen, manipulate the camera view. These controls include: • Zoom and magnify • Change quality • Pan and tilt 4. If required, click to bring up the Video window and begin reviewing recorded video associated with the event. 5. When you're finished, exit the screen by clicking the of the window.
Alarm & Event Monitoring Operator Guide The Video window appears. For more on this window, refer to Page Descriptions on page 21. 2. From the video pane on the left, select the previously recorded video. 3. Using the playback controls at the bottom of the screen, play the video segment as required. 4. When you're finished, exit the screen by clicking the of the window.
Alarm & Event Monitoring Operator Guide 1. From the Monitors screen, click on the Search tab. The Search page appears as detailed in Search Page on page 23. 2. Go to the search and navigation bar at the bottom of the screen and click the icon. The Search area appears like this example: 3. From the 'Text Fields' drop-down pick list, select the search term you want to use as a filter. 4. From the 'equal' drop-down pick list, select the argument to use with the search term.
Alarm & Event Monitoring Operator Guide 7. Use as many lines as you require to specify your full search criteria. 8. When you have completed your search arguments, click . A list of all events that include the specified search string appear in the table. 9. Select one or more alarms or events and use the available buttons to control or monitor the listed event. Those items marked with a indicate that it has a video camera associated with the alarm/event.
Alarm & Event Monitoring Operator Guide When a card holder attempts to enter this door using a card or code, the available identity information on that card holder appears like this example: The window includes the card holder's name, number, entry status, and the time and date of entry. If a photo has been associated with this identity either through capture or uploading, the image also appears.
Alarm & Event Monitoring Operator Guide 2. Review the current status of the devices, such as the readers and doors, associated with this system. Review panel information. Control selected doors using the available buttons. Review door status. Only those doors currently installed and active have a check box to the left. Expand the linked panels to reveal subpanels and their dependent inputs and outputs then click one of the relevant buttons. Monitor the status of any LifeSafety panels on you system. 3.
Alarm & Event Monitoring Operator Guide Controlling System Hardware The qualified operator can perform the following functions on doors and readers configured for use with this system. These are often override functions and are used only when required and at the discretion of the operator or the supervisor. To control a door or reader: 1. Click the HW Status tab to bring up the Hardware Status page. The Hardware Status page is detailed in Hardware Status Page on page 27. 2.
Alarm & Event Monitoring Operator Guide 4. At the bottom of the page in the Panels pane, expand each linked panel as required. Many linked panels expand to reveal dependent subpanels. Expand these subpanels and panels without dependent subpanels to reveal the dependent inputs and output devices as shown in this example: If you click on one of the panel links like this... ... the associated subpanels appear like this... Click on one of the linked subpanels like this one... ...
Alarm & Event Monitoring Operator Guide The Access Control Manager application provides this capability with the Maps page. To use the maps page: 1. From the Monitor screen, click the Maps tab. The Maps page appears like this example: 2. Click the map you want to view. A map like this example appears: Notice that there are a variety of alarm points that have been placed on this map, such as doors, inputs, outputs, and cameras.
Alarm & Event Monitoring Operator Guide An alarm point is indicated by a blinking icon in red like the panel example shown below in Step 4. Also notice that each input icon indicates its current condition (in this case 'Closed'). 4. To inspect an icon more carefully, mouse over the icon and click. A more detailed view of the alarm point is provided. For example, if you click on the alarmed panel at the upper left, a list like this appears: This lists data on the exact state of the panel. 5.
Alarm & Event Monitoring Operator Guide Unmask Forced Unmask the Door Forced Open alarm for this door. Trace Execute a trace on this door. 8. Click on one of these linked functions to perform the required functions on the specified door. If you want to view the immediate vicinity, click on one of the camera icons, camera pane pops up to reveal video from that camera like this example: , and a For more on this, refer to Viewing Video Feed on page 4. 9.
Alarm & Event Monitoring Operator Guide Page Descriptions This section provides detailed descriptions of each page and pop-up display associated with the Monitor feature.
Alarm & Event Monitoring Operator Guide Click this button to remove all events from the screen. New events begin to populate the list. Click this button to activate the camera associated with the selected event. The Camera Video window appears. For more on this feature, refer to Camera Video Window on page 36. Click this button to activate the video server and camera associated with a selected event. The Video Window appears. For more on this feature, refer to Reviewing Recording Video on page 5.
Alarm & Event Monitoring Operator Guide Message Displays a message associated with this event. Messages are normally assigned to a specific event using the Instructions window on the Event Add page. Search Page When you click the Search tab, a page like this example appears: Click the Search icon, , enter a term, then click the Search button. The search window events and alarms contain the following default columns: This indicates that the selected alarm or event has a camera associated with it.
Alarm & Event Monitoring Operator Guide The search and navigation tray appears at the bottom of this screen and looks like this: This includes the following buttons and windows: Click this search icon to display the find dialog box that enables you to refine the focus of this report: For more on this, refer to Searching for Events and Alarms on page 11. Select the number of items you want to display on a single page. Click this button to return to the start of the search event list.
Alarm & Event Monitoring Operator Guide Click this button to display information on the person causing the selected alarm or event. Any statistics and photos of this person are displayed on the screen. For more on this feature, refer to Identity Display on page 35. Click this button to display a detailed history of this alarm or event. For more on this feature, refer to History Display on page 34. Click this button to save the operator’s current settings (columns, widths, order) for this page.
Alarm & Event Monitoring Operator Guide Click this button to reveal any instructions that may be associated with this alarm. A floating page pops up with the instructions. For more on this feature, refer to Instructions Page on page 34. Instructions are assigned to a specific alarm using the Instructions window on the Event Add page. Click this button to display information on the person causing the selected alarm. Any statistics and photos of this person are displayed on the screen.
Alarm & Event Monitoring Operator Guide Message Displays a message associated with this alarm. Messages are normally assigned to a specific alarm using the Instructions window on the Event Add page. Verification Page When you click the Verification tab on the Monitor screen, a page like this example appears: For more on using this page, refer to Verifying Door and Identity Status on page 13.
Alarm & Event Monitoring Operator Guide This page displays the current status of all connected panels, doors, inputs, outputs and associated security devices. A qualified operator can also use this screen to control certain aspects of installed readers. These fields and buttons are defined below: Appliance name Displays the time this Access Control Manager appliance has been running. Timestamp Displays the date and time when the appliance initially went online.
Alarm & Event Monitoring Operator Guide Click this button to grant the current user access to the specified door. The door will be momentarily unlocked to permit a single time entry through the door. Click this button to reset the doors's configuration values to their default value. Click this button to mask the Door Held Open alarm for this door. Click this button to unmask the Door Held Open alarm for this door. Click this button to mask the Forced Held Open alarm for this door.
Alarm & Event Monitoring Operator Guide Name The name assigned to the panel. To expand this panel and review the dependent components – such as subpanels, inputs, and outputs – controlled by this panel, click on the name.
Alarm & Event Monitoring Operator Guide Indicates the status of the battery backup on the door. The color indicates the current status. Sub-Panel Status Indicates the number of the sub-panels attached to this panel. Each relevant subpanel is displayed together with its current status. The color indicates the current status. Subpanel The name of this subpanel. To drill down into the inputs and outputs associated with this subpanel, click this link.
Alarm & Event Monitoring Operator Guide Name The name of the LifeSafety panel. Click this name to display the LSP details. Only those panels previously defined for this system appear in this list. Installed The status of the panel's installation: or . This field is selectable and can be toggled. Commands If allowed, click one or more of these functions that can be performed on the available and installed LifeSafety panels.
Alarm & Event Monitoring Operator Guide Click on the map you want to view and a page like this example appears: For more on this page follow the instructions in Monitoring Alarms and Events From Maps on page 17.
Alarm & Event Monitoring Operator Guide Notes Record list This list displays all notes recorded for this alarm. This includes the note itself, the name of the operator who created and saved the notes, and the exact time and date when the note was saved. An example of this list is shown in the example below. When you're finished with this page, click the exit button, page.
Alarm & Event Monitoring Operator Guide The lower matrix lists all information about the action that was performed in response to this alarm/event. The information entered here includes: Event/Alarm Panel Date The date and time on which this event was recorded by the panel. Source The point where the event was detected. Event Name The name of the event that was detected. History Date The date and time when the note was entered for this alarm/event. Action This indicates the action that was taken.
Alarm & Event Monitoring Operator Guide In addition, the most recent use of the token associated with this identity is shown underneath the picture, including the door accessed and the time/date on which the door was accessed.
Alarm & Event Monitoring Operator Guide Multiple Frame Selection bar Click on the appropriate button to display up to nine different camera views in a number of different arrangements. Pan & Tilt controls If the selected camera is a PTZ camera, you can click on any of the buttons in this control panel to move the camera in the desired direction.
