Avigilon™ Control Center Server User Guide Version 5.
© 2006 - 2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its licensors. AVIGILON, CAPTURE IT WITH CLARITY, HDSM, HIGH DEFINITION STREAM MANAGEMENT (HDSM), THE BEST EVIDENCE, LIGHTCATCHER and the ACC logo are registered and/or unregistered trademarks of Avigilon Corporation in Canada and other jurisdictions worldwide.
Table of Contents Introduction .............................................................................................................................. 1 What is the Avigilon™ Control Center Server? ........................................................................................ 1 System Requirements .............................................................................................................................. 1 For More Information ..............................................
Avigilon Control Center Server User Guide Erasing the Storage Configuration ..................................................................................................... 27 Configuring the Server Backup Settings ................................................................................................. 27 Configuring the Server Network Settings ............................................................................................... 29 Using the Admin Tool .............................
Introduction What is the Avigilon™ Control Center Server? The Avigilon Control Center Server software is the application that captures and records surveillance data from network cameras and encoders. The captured data is then sent to the Avigilon™ Control Center Client software for you to review. The Avigilon Control Center Server software contains two key parts — the Control Center Server Windows service and the Admin Tool.
Avigilon Control Center Server User Guide System RAM 4 GB DDR2 4 GB DDR2 Video card n/a nVidia Quadro FX 570 dual DVI Network card 1 Gbps Intel Pro/1000 or Broadcom NetXtreme II Server Adapters 1 Gbps Hard drives SATA-II 7200 RPM Enterprise Class Hard Drives SATA-II 7200 RPM Hard Drives For More Information Visit Avigilon at http://www.avigilon.com/ for additional product documentation.
Introduction E-mails can be sent to: support@avigilon.com. Upgrades Software and firmware upgrades will be made available for download as they become available. Check http://avigilon.com/support-and-downloads/ for available upgrades. Feedback We value your feedback. Please send any comments on our products and services to feedback@avigilon.
Navigating the Application The Avigilon Control Center Server software contains two parts: the Control Center Server Windows service and the Admin Tool. The Control Center Server Windows service runs automatically when your computer starts. The Admin Tool is used to configure the Control Center Server Windows service. For example, from the Admin Tool you can add licenses, define the network, and configure the backup and storage settings for the Avigilon Control Center.
Navigating the Application Figure A. Services window Admin Tool The Admin Tool is used to configure your Control Center Server settings. From the Admin Tool, you can configure the size of the surveillance data storage space, where files are backed up, the licenses for the Avigilon Control Center, and network ports.
Avigilon Control Center Server User Guide Double-click the Avigilon Control Center icon in the system tray. The Avigilon Control Center icon in the system tray changes color depending on the Server software status. Figure A. Avigilon Control Center icon: Control Center Server is Running Figure B. Avigilon Control Center icon: Control Center Server is Not Running Admin Tool Window From the Admin Tool, you can start up or shut down the Control Center Server at any time.
Navigating the Application Figure D. Admin Tool, Settings tab Feature Description Click this button to view and add licenses to your Avigilon Control Center system. See Licensing the Server for more information. Click this button to define the amount of server space for surveillance data storage. See Configuring the Server Storage Settings for more information. Click this button to define the network ports. See Configuring the Server Network Settings for more information.
Setup Complete the following procedures to configure the Avigilon Control Center Server to fit your requirements. Licensing the Server After the Avigilon Control Center Server software has been installed, you must apply your software license to the application or the Control Center Server will not run. Your server can be licensed for the Core, Standard or Enterprise edition. If you are running the Enterprise edition, this procedure is also used to add integration licenses.
Setup Figure A. Control Center Admin Tool 2. In the License Activation dialog box, you can see the server's license edition and optional license features. Figure B. License Activation dialog box The Server ID is unique to each server running the Avigilon Control Center software. If you need help licensing the software, call Avigilon Technical Support and give them the server ID.
Avigilon Control Center Server User Guide If you ever need to upgrade your server hardware, you can disable the license on the current server and reuse the license on the new server. For more information, see Deactivating a License. Activating a License Over the Internet If you have internet access, the Admin Tool connects to the internet automatically and helps you activate your license. 1. In the Admin Tool, select Settings > 2. In the License Activation dialog box, click . . 3.
Setup Figure B. Enter Product Key page 5. Complete the Product Registration page to receive product updates from Avigilon, then click Next.
Avigilon Control Center Server User Guide Figure C. Product Registration page 6. The Admin Tool connects to the Avigilon licensing server and activates the license. When the Activation Succeeded message appears, click Finish.
Setup Figure D. Internet Activation Successful page Activating a License Manually If your server does not have internet access, you can activate your license manually by downloading the license file and activating the license on a computer with internet access. 1. In the Admin Tool, select Settings > 2. In the License Activation dialog box, click . . 3. If an internet connection was not detected, click Manual Activation.
Avigilon Control Center Server User Guide Figure A. Activate Control Center Server page 4. Click Step 1: Generate Activation File.
Setup Figure B. Manual Activation page 5. Enter the product key, a check mark will appear if it is valid. If you have multiple product keys, click Add additional key and enter the next product key. When all the licenses for this server have been added, click Next.
Avigilon Control Center Server User Guide Figure C. Enter Product Key page 6. Select the location and file name for the activation file, then click Next.
Setup Figure D. Select Activation File page 7. The activation file is saved at the location you specified, then click Next.
Avigilon Control Center Server User Guide Figure E. Activation File Saved page 8. Copy the saved activation file to a computer with internet access. 9. Open a web browser and go to http://activate.avigilon.com. 10. Browse to the location of your activation file then click Upload.
Setup Figure F. Activation Website The activated license file should downloaded automatically. If not, allow the download to occur when you are prompted. 11. Complete the product registration page to receive product updates from Avigilon, then click Register.
Avigilon Control Center Server User Guide Figure G. Registration Website 12. Copy the downloaded license file onto the server you are activating. 13. Click Step 2: Add License File.
Setup Figure H. Manual Activation page 14. Enter the location of the license file then click Next.
Avigilon Control Center Server User Guide Figure I. Import License File page 15. When the Activation Succeeded message appears, click Finish.
Setup Figure J. Manual Activation Successful page Configuring the Server Storage Settings You must configure the server storage settings so the Avigilon Control Center Server software knows how much space is for storing surveillance data, and where it should be located. If the Admin Tool detects that there is no existing storage configuration, it will launch the Set Up Storage Configuration dialog box. Accessing the Server Storage Configuration 1. In the Admin Tool, click Shut Down.
Avigilon Control Center Server User Guide Figure A. Avigilon Control Center Admin Tool 3. In the Storage dialog box, you can see the current storage configuration. Figure B.
Setup Setting Up the Initial Server Storage Configuration When the Admin Tool detects that there is no existing storage configuration, it will launch the Set Up Storage Configuration dialog box with the recommended storage configuration. By default the software will assign most of the available storage to the Primary Data Volume for storing recorded video. If the recommended configuration is acceptable, click Finish If you want to change the configuration click Change Storage Configuration.
Avigilon Control Center Server User Guide If you recently chose to Erase All Data, you must reset the Storage configuration before you may continue. Complete the following procedure in the Storage dialog box: If the Storage dialog box is not already open, see Accessing the Server Storage Configuration for more information. 1. In the Storage dialog box, select the drive for storing the Config Volume and click Set Config Volume. Figure A.
Setup Figure B. Add Data Volume dialog box 3. To delete a Secondary Data Volume, select the drive and click Delete Data Volume. Deleting a data volume will erase all recorded data from that drive. Note: You cannot delete a Primary Data Volume, you can only erase all data. See Erasing the Storage Configuration for more information. 4. If you are not satisfied with the location of the Primary Data Volume, select the drive you prefer and click Set Primary Data Volume.
Avigilon Control Center Server User Guide 1. In the Admin Tool, select Settings > . Figure A. Control Center Admin Tool 2. In the Backup dialog box, select the Enable Backup check box to allow the server to backup video files. Figure B. Backup dialog box 3. Enter the location of the backup folder. Click [...] to browse to the backup folder location. 4. Click OK. To initiate a backup or setup automatic backups, see the Avigilon Control Center Client User Guide.
Setup Configuring the Server Network Settings The server communicates with the Avigilon Control Center Client software through a range of UDP and TCP ports. The port ranges only need to be changed if the Client software is trying to access two or more servers that are behind the same NAT device (e.g. router); or if there is a port conflict with other software running on the same computer as the Avigilon Control Center Server software. 1. In the Admin Tool, select Settings > . Figure A.
Avigilon Control Center Server User Guide Figure B. Network dialog box 30 o The service ports used by the Server software are updated as the base port changes. o The RTP port range must be accessible by the client computer and can be forwarded on any router or network address translation point between the client and server.
Using the Admin Tool Besides configuring the server, the Admin Tool can also be used to start and shut down the Control Center Server software, launch the Client software and display the application logs. Starting Up and Shutting Down the Avigilon Control Center Server The Control Center Server software automatically starts when Windows starts but it can be manually shut down and started through the Admin Tool.
Avigilon Control Center Server User Guide 2. Figure A. Admin Tool: Control Center Server is Running When the Control Center Server has shut down properly, the Admin Tool will display - Control Center Server is Not Running. Starting up the Control Center Server 1. In the Admin Tool, click Start Up. 2.
Using the Admin Tool Figure B. Admin Tool: Control Center Server is Not Running When Control Center Server has started properly, the Admin Tool will display - Control Center Server is Running. Starting the Avigilon Control Center Client The Avigilon Control Center Client software can be started through the Avigilon Control Center Admin Tool. 1. In the Admin Tool, select General > . Figure A. Admin Tool If the Client software is not installed, the Admin Tool will prompt you to install it.
Avigilon Control Center Server User Guide Figure A. Admin Tool 2. The Application Logs dialog box appears. Double-click an error to view the details. Figure B. Application Logs dialog box 3. Click OK to close the dialog box.
Appendix Resetting the Administrator Password To reset the administrator password, you must delete all existing user and group account information from the server Config Volume. Tip: You can avoid this procedure if you have a user account that has all the same permissions as an administrator. You can use this user account to reset the administrator password in the Avigilon Control Center Client software. 1. In the Admin Tool, click Shut Down.
Avigilon Control Center Server User Guide Resetting the Administrator Password To reset the administrator password, you must delete all existing user and group account information from the server Config Volume. Tip: You can avoid this procedure if you have a user account that has all the same permissions as an administrator. You can use this user account to reset the administrator password in the Avigilon Control Center Client software. 1. In the Admin Tool, click Shut Down.
Appendix Note: You cannot deactivate individual licenses. When you deactivate licenses in the Admin Tool, you are deactivating all the licenses on the server. 1. In the Admin Tool, select Settings > 2. In the License Activation dialog box, click . . 3. Select a deactivation method. Like the license activation procedure, you have the option of deactivating the license over the internet or manually.
Avigilon Control Center Server User Guide 4. Click Copy To Clipboard then paste the product key into a text file for reference. It is recommended that the product key be saved to a flash drive so that you can easily access the product key on the new server. 5. Click Next. o If you selected Internet Deactivation, the system will automatically deactivate the server license. o If you selected Manual Deactivation, complete the following steps: a. On the following page, download the DeactivationFile.key. b.
