Avigilon Control Center Client User Guide Version: 4.
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Table of Contents Introduction .............................................................................................................................. 1 What is the Avigilon Control Center Client? .............................................................................................. 1 System Requirements ............................................................................................................................... 1 For More Information ........................................
Avigilon Control Center Enterprise Client User Guide Connecting a Camera to a Server....................................................................................................... 16 Editing the Camera Connection to the Server .................................................................................... 18 Failover Connections .......................................................................................................................... 18 Disconnecting a Camera from a Server ....
Table of Contents Joystick................................................................................................................................................ 90 Exporting Settings ............................................................................................................................... 92 Import Settings .................................................................................................................................... 93 Microphone.........................
Avigilon Control Center Enterprise Client User Guide Video ......................................................................................................................................113 Monitoring Live Video ............................................................................................................................ 113 Adding and Removing Cameras in a View ....................................................................................... 113 Displaying Live Video ...........
Table of Contents Purging an Alarm .............................................................................................................................. 140 Arming Image Panels ............................................................................................................................ 140 License Plates .......................................................................................................................143 License Plate Overlay ...................................
Avigilon Control Center Enterprise Client User Guide Updating the Client Software ................................................................................................................ 177 Supported License Plates ..................................................................................................................... 178 Events and Descriptions .......................................................................................................................
Introduction What is the Avigilon Control Center Client? The Avigilon Control Center Client software works with the Avigilon Control Center Server software to give you access and control of your Avigilon High Definition Surveillance System. The Client software allows you to view live and recorded video, monitor alarms and events, and control user access to the Avigilon Control Center.
Avigilon Control Center Enterprise Client User Guide Windows 7 CPU Intel Single Core 2.4 GHz processor Intel Dual Core 2.0 GHz processor System RAM 1 GB 2 GB Video card PCI Express, DirectX 9.0c compliant with 128 MB RAM (Intel GMA 900 or better, NVIDIA 6600 or better, ATI X1300 or better) PCI Express, DirectX 10.0 compliant with 256 MB RAM (NVIDIA GeForce 600 series or better) Network card 100 Mbps 1 Gbps Hard disk space 500 MB 500 MB For More Information Visit Avigilon at http://www.
Introduction Feedback We value your feedback. Please send any comments on our products and services to feedback@avigilon.
Getting Started Once the Avigilon Control Center Client software has been installed, you can start using the Avigilon High Definition Surveillance System immediately. Refer to any of the following procedures to help you get started. To watch a video overview of the application, see the Introduction to Avigilon Control Center Client and Viewing Live Video training video in the Avigilon Training Center.
Getting Started 2. In the confirmation dialog box, click Yes. Discovering Servers The Avigilon Control Center Client software must communicate with the Avigilon Control Center Server software to access and configure your surveillance system. If the server is on the same network segment (subnet) as your computer, the server is automatically discovered and appears in the System Explorer on the left side of the application window.
Avigilon Control Center Enterprise Client User Guide Figure B. Find Server dialog box The base port is 50080 by default. You can change the base port number in the Avigilon Control Center Admin Tool. See the Avigilon Control Center Server User Guide for more information. Tip: Set the Connection Speed to WAN if you are on a low bandwidth network (for example, internet or wireless network), and select LAN if you are on a high bandwidth connection (for example, office or home network).
Getting Started Logging In Be aware that the number of servers you can log into at one time is determined by the type of server you can access. Standard edition servers only allow you to be logged into three servers at the same time, while Enterprise edition servers allow you to be logged into an unlimited number of servers. Note: You cannot access Standard edition servers and Enterprise edition servers at the same time. 1. Open the Log In dialog box.
Avigilon Control Center Enterprise Client User Guide Logging Out You can log out of one or all servers at any time. To Log out of one server Log out of all servers Do this 1. Right-click the server in the System Explorer and select Log Out. 1. Select File > Log out. 2. When the Log Out dialog box appears, click Yes.
Getting Started Figure A. Avigilon Control Center Client application window. Area Description Workspace The right pane where the feature tabs appear. 1 Menu bar A standard Windows application menu that provides access to features not available on the Toolbar. 2 Toolbar 3 View Provides quick access to commonly used tools. If any buttons are missing from your toolbar, click the small down arrow on the right-edge of the toolbar to display the hidden buttons.
Avigilon Control Center Enterprise Client User Guide When you right-click any item in the System Explorer, you have the option to Expand All or Collapse All items in the System Explorer. 6 PTZ Controls Provides a way to control pan and tilt and zoom (PTZ) cameras. Displays the Timeline for a recorded video, and contains colorcoded events. 7 Timeline This tool allows you to review video for a specific time frame, and control the video playback. Note: The Timeline only appears for recorded video.
Getting Started Viewing Live and Recorded Video Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions. When you monitor video, you can choose to watch live and recorded video in the same View, or only one type of video per View. Once you've added the required cameras to the View, perform the following: 1. To switch the View between live and recorded video, perform one of the following: o Select View > Live or Recorded.
Setup The default settings in the Avigilon Control Center Client software allow you to start working with the application immediately after installation. If you have special requirements, refer to the following sections to configure your settings: Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions.
Setup Figure A. Manage Server Connections dialog box 2. In the Find Server dialog box, enter the Hostname/IP Address, the Base Port, and the Connection Speed of the server you want to discover. Figure B. Find Server dialog box The base port is 50080 by default. You can change the base port number in the Avigilon Control Center Admin Tool. See the Avigilon Control Center Server User Guide for more information.
Avigilon Control Center Enterprise Client User Guide The network settings are configured correctly. The firewall is not blocking the application. The Avigilon Control Center Server software is running on the server. Editing and Deleting a Server Connection Use the Manage Server Connections dialog box to edit and delete your server connections. 1. Select File > Manage Server Connections. Figure A. Manage Server Connections dialog box 2.
Setup Connect/Disconnect Cameras You can connect and disconnect cameras to servers using the Connect/Disconnect Cameras dialog box. A camera's connection status is indicated by the icon beside the camera name in the System Explorer. Icon Definition The camera is connected to the server. Camera Connected Camera Upgrading The camera is connected to the server and is currently upgrading its firmware. The camera cannot connect to a server.
Avigilon Control Center Enterprise Client User Guide Figure A. Find Camera dialog box: IP Address Figure B. Find Camera dialog box: IP Address Range o Search From Server: select the server that you want the camera to connect to. o Search Type: select a search type. o Camera Type: select the camera's brand name. Tip: Select ONVIF to discover cameras that are ONVIF complaint. o IP Address/Hostname: (For IP Address search only) enter the camera's IP address or hostname.
Setup 1. From the Tools menu, select Connect/Disconnect Cameras. The Connect/Disconnect Cameras dialog box appears. Figure A. Connect/Disconnect Cameras dialog box 2. In the Discovered Cameras area, select a camera then click Connect.... Tip: You can also drag the camera to a server on the Connected Cameras list, then you can skip the next 3 steps. The camera will automatically make a Primary connection to the server. 3.
Avigilon Control Center Enterprise Client User Guide Figure B. Connect Camera dialog box 4. In the Connection Type drop down list, select one of the following: o Primary: the camera will automatically connect to this server if they are on the same network. o Secondary: the camera will try to connect to this server if they are on the same network, and the primary server is not available.
Setup Failover connections are set up in the Connect/Disconnect Cameras dialog box. When you connect a camera to a server, you are asked to select the Connection Type and License Priority. The Connection Type determines when the camera will connect to a server: Primary: the camera will automatically connect to this server if they are on the same network. Secondary: the camera will try to connect to this server if they are on the same network, and the primary server is not available.
Avigilon Control Center Enterprise Client User Guide Figure B. NVR 1 fails When the second server fails, cameras E and F automatically connect to their Tertiary server, NVR 2. Figure C. NVR 2 fails Disconnecting a Camera from a Server 1. From the Tools menu, select Connect/Disconnect Cameras. 2.
Setup o Click Disconnect. The camera is disconnected from the server and moved to the Discovered Cameras list. o Drag the camera into the Discovered Cameras list. Upgrading Camera Firmware Camera firmware updates are typically included with the Avigilon Control Center Server update packages. Camera firmware updates are automatically downloaded and installed to the camera.
Avigilon Control Center Enterprise Client User Guide Figure A. Server Setup dialog box General Use the General dialog box to change the name the server displays in the System Explorer. Changing the Server's Name The default name for the server may not be useful for your purposes. Use the General dialog box to change the server's name to something more meaningful to your surveillance system. 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box.
Setup 3. In the General dialog box, enter a new server name. Figure A. General dialog box 4. Click OK. Recording Schedule Use the Recording Schedule dialog box to set the recording schedule for the cameras connected to the server. By default, the Avigilon Control Center is set to record motion and configured events when they occur. Once the recording schedule is set, camera recordings are made automatically.
Avigilon Control Center Enterprise Client User Guide Figure A. Schedule dialog box 4. Enter a name for the template. 5. Click the Set Area button then click or drag the cursor across the Record Mode timeline to set the types of events that the cameras will record throughout the day. Record Mode Definition Continuous Record video constantly. Motion Only record video when motion is detected. Digital Input Only record video when a digital input is activated.
Setup o To rename a template, click Rename Template and enter a new name. o To delete a template, click Delete Template. 4. Click OK. Setting Up a Weekly Recording Schedule You can set up a week’s recording schedule by applying templates to cameras for each day of the week. 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click Recording Schedule. 3.
Avigilon Control Center Enterprise Client User Guide 2. Click Recording and Bandwidth. The Recording and Bandwidth dialog box appears. Figure A. Recording and Bandwidth dialog box The Data Aging column shows an estimate of the recording time that is available at each image rate given the amount of space on the server. o For JPEG2000 or JPEG compression cameras, data aging is available at three rates.
Setup o To change the data aging setting for one camera, break the camera's link to the other cameras by clicking the Link icon to the left of the camera's name, then make your changes. 4. In the Max. Record Time column, manually enter a maximum record time or select one of the options from the drop down list for each camera. Note: If the time estimated in the Total Record Time column is shorter than what is set in the Max.
Avigilon Control Center Enterprise Client User Guide Figure A. User and Groups dialog box 4. When the Add User dialog box appears, complete the User Information area.
Setup Figure B. Add User dialog box, General tab 5. If you don’t want this user to be active yet, select the Disable user check box. Disabled users are in the system but cannot access the server. 6. In the Login Timeout area, select the Enable login timeout check box to limit the amount of time the user can be logged in while the application is idle. 7. In the Password area, complete the following fields: o Password: enter a password for the user. o Confirm Password: re-enter the password.
Avigilon Control Center Enterprise Client User Guide o Password Expiry (Days): specify the number of days before the password must be changed. o Password never expires: select this check box if the password never needs to be changed. 8. Select the Member Of tab and select the check box beside each access group the user belongs to. The other two columns display the permissions linked to the selected group. Figure C. Add User dialog box, Member Of tab 9. Click OK. The user is added to the server.
Setup 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click Users and Groups. 3. In the Users and Groups dialog box, select a user then perform one of the following: o To edit the user's information, click Edit User. Refer to Adding a User or details about the editable options. o To delete the user, click Delete User.
Avigilon Control Center Enterprise Client User Guide Figure A. User and Groups dialog box 4. In the Add Group dialog box, select a group to use as a template for your new group and click OK. Figure B. Add Group dialog box 5. In the Edit Group dialog box, give the new group a name then select the permissions and camera access rights for the group. Clear the check box of any feature or camera you do not want the group to access.
Setup Figure C. Edit Group dialog box: Group tab 6. Select the Members tab to add users to the group.
Avigilon Control Center Enterprise Client User Guide Figure D. Edit Group dialog box: Members tab a. Click Add User.... b. Select the users that should be part of this new group.
Setup Figure E. Add users to groups dialog box c. Click OK. The users are added to the Members list. If a user is added to the group through the Add User or Edit User dialog box, the user is automatically added to the group's Members list. 7. Click OK to save the new group. Importing Active Directory Groups You can import Active Directory groups to the server to allow users to log in using their Windows credentials.
Avigilon Control Center Enterprise Client User Guide Figure A. Users and Groups dialog box 4. Click Add Group. If the Change User dialog box appears, you need to enter your username and password for the domain before you can continue. 5. In the Add Group dialog box, assign a permissions group to the group you are importing then click OK. You can edit the permissions for the group later. o You may be prompted to enter your domain username and password again. 6.
Setup Figure B. Select Groups dialog box Once located, the group is automatically added to the Active Directory list and the Groups list. All the users in the group are imported into the Users list. To edit the permissions assigned to the imported group, see Editing and Deleting a Group. Imported user information, including log in credentials, are maintained by the Active Directory. In the Users and Groups dialog box, you can only disable an imported user or configure the login timeout settings.
Avigilon Control Center Enterprise Client User Guide Alarms Use the Alarms dialog box to create and manage alarms. Alarm triggers can include Motion Detection, Digital Input Activation, License Plate Watch List match, POS Transaction Exception, Camera Error, System Error and External Software Event. Adding a New Alarm Alarms need to be added to the server Setup before they can be monitored in the Alarms tab. 1.
Setup Figure B. Select Linked Cameras page a. Set the Pre-Alarm Record Time and the Recording Duration. b. Select the View linked cameras when alarm is triggered check box to automatically display the alarm video in a View when the alarm is triggered. c. Click Next. 6. Select the groups and users that need to receive alarm notifications, and decide if the application will play a sound whenever the alarm is triggered. Then click Next.
Avigilon Control Center Enterprise Client User Guide Figure C. Select Alarm Recipients page 7. (Optional) Set the actions that must occur when an alarm is acknowledged. Figure D.
Setup a. If the user must add comments about the alarm, select the Require a comment when acknowledging alarm check box. b. If a digital output must be activated when the alarm is acknowledged, select the Activate selected digital outputs on alarm acknowledgement check box. Then, select the digital outputs to be activated. c. If the digital output should only be activated when confirmed by a user, select the Require user confirmation before activating digital output(s) check box. d. Click Next. 8.
Avigilon Control Center Enterprise Client User Guide Editing and Deleting Alarms 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click Alarms. 3. In the Alarms dialog box, select an alarm then perform one of the following: Figure A. Alarms dialog box: alarm properties 4. Perform one of the following: 42 o To edit the alarm, click Edit.
Setup Scheduled Backup Data backup must be enabled on the server before Scheduled Backup settings can be made in the application. See the Avigilon Control Center Server User Guide for more information about enabling backup on the server through the Avigilon Control Center Admin Tool. Files are always backed up in the Avigilon Backup (AVK) format. You can review backed up video in the Avigilon Control Center Player.
Avigilon Control Center Enterprise Client User Guide 4. In the Camera(s) to Backup area select all the cameras to backup. 5.
Setup Figure A. Set Transaction Source Device page 5. Select a Transaction Source Data format then click Next. If the source data format needs to be added, click Add. Or, click Copy From to create a new data format based on the selected data format. See Adding a Transaction Source Data Format for more information.
Avigilon Control Center Enterprise Client User Guide Figure B. Set POS Transaction Source Data Format page 6. On the Set Transaction Exceptions page, select any exceptions that need be monitored then click Next. If exceptions do not need to be monitored, just click Next. Click Add to add an exception. See Adding a Transaction Exception for more information.
Setup Figure C. Set Transaction Exceptions page 7. Select the cameras to link to the transaction source, and set the amount of time video needs to be recorded before and after each transaction. Then click Next. Figure D. Select Linked Cameras page 8. Enter a name and description for the transaction source, then select Enable transaction source to start receiving data from the transaction source.
Avigilon Control Center Enterprise Client User Guide Figure E. Set Transaction Source Name and Description page 9. Click Finish. Adding a Transaction Source Data Format When you add a new POS transaction source, be aware that the transaction source must have a source data format. In the POS Transaction Setup wizard, click Add when you arrive on the Set Transaction Source Data Format page. When the Configure Data Format dialog box appears, complete the following procedure: 1.
Setup o Description: enter a description of the data format. o Transaction Start Text: (required) enter the text that identifies the start of each transaction from the POS transaction source. o Transaction End Text: (optional) enter the text that identifies the end of each transaction. o Encoding: Select the encoding used by the POS transaction source. 2. The following figure shows raw transaction data on the left and filtered transaction data on the right.
Avigilon Control Center Enterprise Client User Guide Figure C. Configure Filter dialog box 2. a. In the Text field, enter text for the filter to search for. b. Select Match case and/or Match whole word check box to focus the text filter to only find text with the same capitalization or match the text exactly. c. In the Method drop down list, select a search method. You can choose to filter text found through a Normal search, Wildcard search or Regular Expression search. d.
Setup Figure A. Configure Exception dialog box 1. Enter a name. 2. Select one of the Text to Match options: Select And do this... Enter text for the exception to search for. Match Text Match Value The exception will monitor all transactions for the text entered in the Text to Match field. Enter the value that triggers the exception, and enter the text that may appear around the value.
Avigilon Control Center Enterprise Client User Guide Figure A. POS Transactions dialog box 3. In the POS Transaction dialog box, select a POS transaction source then perform one of the following: o To edit the POS transaction source, click Edit. Go through the POS Transaction Setup wizard and make the required changes on each page. On the last page, click Finish to save your changes. Refer to Adding a POS Transaction Source for details about the editable options.
Setup 3. In the Email Notification dialog box, select the Email Server tab. Figure A. Email Notifications dialog box: Email Server tab 4. In the Email Server Settings area, complete the following a. Sender Name: enter a name for the server sending out the email. b. Sender Email Address: enter an email address the server can use to send emails. c. Subject Line: enter a default subject line for all emails sent from this server. d. SMTP Server: enter the SMTP server address used by the email. e.
Avigilon Control Center Enterprise Client User Guide Configuring Email Notification In the Email Notification dialog box, you can create email notification groups to specify who will receive email notifications when an event occurs. 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click Email Notification. 3. In the Email Notification dialog box, ensure the Email Notification tab is selected. 4.
Setup 6. In the Email Recipients area, add all the users, groups and emails that are part of this email group. Perform any of the following: o Click Add User/Group to add an Avigilon Control Center user or access group. In the dialog box, select all the required users and groups then click OK. o Click Add Email to add individual emails. In the dialog box, enter the email address then click OK.
Avigilon Control Center Enterprise Client User Guide Rules The rules engine allows you to trigger specific actions when certain events occur. For example, you can create a rule that starts a live stream when a license plate on the Watch List is detected. Adding a Rule 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click Rules. 3. In the Rules dialog box, click Add. 4.
Setup 6. Select the actions that will occur when the rule is triggered. If any blue underlined text appears in the rule description, click on the text to further define the action. When the action is defined, click Next. Figure B. Select Rule Action(s) page 7.
Avigilon Control Center Enterprise Client User Guide Figure C. Set Rule Name and Description page a. Give the rule a name and description. b. Select a schedule for the Rule. See Scheduling Server Events for more information. c. Make sure the Rule is enabled check box is selected to enable the rule. 8. Click Finish. Editing and Deleting a Rule 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2.
Setup Figure A. Rules dialog box o To edit the rule, click Edit. Go through the Rules Setup wizard and make the required changes on each page. On the last page, click Finish to save your changes. Refer to Adding a Rule for details about the editable options. o To delete a rule, click Delete. When the confirmation dialog box appears, click OK. System Log The system log records events that occur in the Avigilon Control Center. This can be useful for tracking system usage and diagnosing issues.
Avigilon Control Center Enterprise Client User Guide Viewing the System Log 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click System Log. 3. In the System Log dialog box, select the log events you want to display in the Event Types to Show area, then click Start Search. The search results are displayed in the left pane. Figure A. System Log dialog box 4.
Setup Note: The License Plate Recognition options will only appear if you have the feature licensed and installed on the server. Setting Up License Plate Recognition 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog box. See Accessing the Server Setup for more information. 2. Click License Plate Recognition. 3. When the License Plate Recognition dialog box appears, select a lane from the left pane.
Avigilon Control Center Enterprise Client User Guide o Camera: select the camera that will perform LPR. One camera can be used for multiple lanes. o License Plate Configuration: select the regional license plate format that needs to be recognized by the camera. See Supported License Plates for more information. o Pre-Event Record Time: enter the amount of time that video is recorded before the license plate is recognized.
Setup Figure A. License Plate Recognition dialog box: Watch List tab 4. Click Add. The Add License Plate dialog box appears. Figure B. Add License Plate dialog box 5. Enter the license plate number. 6. Move the Minimum Confidence slider to determine how similar the detected license plates must be before it is considered a match.
Avigilon Control Center Enterprise Client User Guide For example, if a license plate on your watch list is ABC 123 and Avigilon detects an ABC 789 license plate, the system will be 50% confident that it has found a match. If the system detects ABC 129, it will be 83% confident that it has found a match. 7. Click OK. Deleting a License Plate from the Watch List 1. In the License Plate Recognition dialog box, select the Watch List tab. 2. Select the license from the Watch List, and click Delete.
Setup Figure B. Edit Schedules dialog box. a. To add a new schedule, click Add then enter a name for the new schedule. b. To edit a schedule, select a schedule from the list and make the required changes. c. In the Start and End fields, enter the time the event is enabled for. d. In the Start Date field, enter when the schedule would begin. e. In the Recurrence Pattern area, select how often you want the event to be enabled. 1. 1.
Avigilon Control Center Enterprise Client User Guide 1. 2. Click OK. Camera Setup The camera Setup dialog box is responsible for all the features that control cameras and the devices that can be connected to cameras. Refer to any of the following sections to access and configure the camera setup. Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions. Note: The dialog box may appear different depending on the camera.
Setup Figure A. Camera Setup dialog box General Use the camera General dialog box to set the camera's identity and configure the camera's PTZ settings. You can also reboot the camera through the General dialog box. Setting the Camera's Identity In the camera General dialog box, you can give the camera a name, describe the camera's location, and give the camera a logical ID. The logical ID is needed to use the select camera keyboard command.
Avigilon Control Center Enterprise Client User Guide 2. Click General. The General dialog box is displayed. Figure A. General dialog box 3. In the Camera Name field, give the camera a meaningful name to help you identify the camera. By default, the camera model number is used as the camera's name. 4. In the Camera Location field, describe the camera's location. 5. In the Logical ID field, enter a unique number to allow applications and integrations to identify this camera. 6.
Setup 1. Right-click the camera in the System Explorer then select Setup to open the camera Setup dialog box. See Accessing the Camera Setup for more information. 2. Click General. The General dialog box appears. 3. In the PTZ area, select the Enable PTZ check box. Note: If the following options are not displayed, the camera only has a motorized zoom and focus lens and cannot perform full PTZ.
Avigilon Control Center Enterprise Client User Guide 2. Click General. The General dialog box appears. 3. Click Reboot Camera. The camera disconnects from the Avigilon Control Center and shuts down. When the camera starts up again, the camera should automatically reconnect with the Avigilon Control Center. Network Use the camera Network dialog box to change how a camera connects to the server network. Note: The dialog box may appear different depending on the camera.
Setup o Obtain an IP address automatically: select this option for the camera to connect to the network through an automatically assigned IP address. The camera will attempt to obtain an address from a DHCP server. If it cannot, the camera will default to addresses in the 169.254.x.x range. o Use the following IP address: select this option to manually assign a static IP address for the camera. Enter the IP Address, Subnet Mask and Gateway you want the camera to use. 4.
Avigilon Control Center Enterprise Client User Guide Figure A. Image and Display dialog box Option Description You can allow the camera to control the exposure by selecting Automatic, or you can set a specific exposure rate. Exposure 72 Note: Increasing the manual exposure time may affect the image rate. Iris You can allow the camera to control the iris by selecting Automatic, or you can manually set it to Open or Closed.
Setup exposure level. By setting a maximum exposure level for low light situations, you can control the camera's exposure time to let in the maximum amount of light without creating blurry images. You can limit the automatic gain setting by selecting a maximum gain level. Maximum Gain By setting a maximum gain level for low light situations, you can maximize the detail of an image without creating excessive noise in the images. You can set Image Rate or Exposure as the priority.
Avigilon Control Center Enterprise Client User Guide 1. Right-click the camera in the System Explorer then select Setup to open the camera Setup dialog box. See Accessing the Camera Setup for more information. 2. Click Image and Display. The Image and Display dialog box appears. 3. If the camera has a built-in auto focus feature, you can choose one of the following: o Continuous Focus: the camera will automatically focus itself whenever the scene changes. Skip the following step.
Setup 4. Click Apply to Cameras... to apply the same settings to other cameras of the same model. 5. Click OK. Compression and Image Rate Use the camera Compression and Image Rate dialog box to modify the camera's compression and image quality settings for sending image data over the network. Note: The dialog box may appear different depending on the camera. Some options are disabled or hidden if they are not supported by the camera. Changing Compression and Image Rate Settings 1.
Avigilon Control Center Enterprise Client User Guide 4. In the Image Rate bar, move the slider to select the how many images per second (ips) you want the camera to stream over the network. 5. In the Image Quality drop down list, select the desired image quality number. Image quality setting of 1 will produce the highest quality video and require the most bandwidth. 6. In the Max Bit Rate drop down list, select the maximum bandwidth the camera can use in kilobits per second (kbps). 7.
Setup Figure A. Image Dimensions dialog box 4. Click OK. Motion Detection In the Motion Detection dialog box, you can define specific motion detection areas and configure the camera's sensitivity and threshold for motion. Selecting an Area to Detect Motion In the Motion Detection dialog box, you can define the green motion detection areas in the camera's field of view. Motion detection is ignored in the areas not highlighted in green. 1.
Avigilon Control Center Enterprise Client User Guide o Clear Area: select this button and draw rectangles to erase sections from the motion detection area. o Draw: select this button and manually draw motion detection areas with your mouse. This tool allows you to be very specific and highlight unusual shapes. o Set All: click this button to highlight the entire image panel for motion detection. o Clear All: click this button to clear the image panel of motion detection areas. Figure A.
Setup 3. Move the Sensitivity slider to adjust how much each pixel must change before it is considered in motion. The higher the sensitivity, the smaller the amount of pixel change is required before motion is detected. 4. Move the Threshold slider to adjust how many pixels must change before the image is considered to have motion. The higher the threshold, the higher the number of pixels must change before the image is considered to have motion.
Avigilon Control Center Enterprise Client User Guide Figure A. Privacy Zones dialog box 4. Move and resize the green box until it covers the area you want to block out. 5. If you are adding privacy zones to a PTZ camera, the following two options are displayed above the image panel. o Select this option to enable PTZ mode. PTZ mode allows you to pan and tilt the camera field of view to where the privacy zone needs to be. For details on how to use the pan and tilt controls, see Controlling PTZ Cameras.
Setup 2. Click Privacy Zones. 3. In the Privacy Zones dialog box, select a privacy zone from the Privacy Zone list and perform one of the following: o To edit the privacy zone, adjust the green box on the image. o To delete the privacy zone, click Delete. 4. Click OK. Manual Recording You can manually set a camera to record events outside of the camera's recording schedule. Manual recording can only be activated when viewing live video. See Triggering Manual Recording for more information.
Avigilon Control Center Enterprise Client User Guide Digital Inputs and Outputs Use the Digital Inputs and Outputs dialog box to set up external digital input and output devices that are connected to the camera. The external devices can be used to create alarms or trigger recording events and specific actions through the rules engine. See Rules for more information. Setting Up Digital Inputs 1. Right-click the camera in the System Explorer then select Setup to open the camera Setup dialog box.
Setup Figure A. Digital Inputs and Outputs dialog box: Digital Inputs Settings 4. Enter a name to identify the digital input. 5. In the Recording Duration area, select one of the following: o Select Follow Event to record the entire digital input event. o Select Maximum Time to limit the recording time. 6. Enter how long video is recorded before and after the digital input event. 7. Select the digital input's default Circuit State. 8. Select the cameras that should be linked to this digital input.
Avigilon Control Center Enterprise Client User Guide Figure A. Digital Inputs and Outputs dialog box: Digital Output Settings 4. Enter a name to identify the digital output. 5. Select the digital output's default Circuit State. 6. The Trigger Behavior options define what occurs when the digital output is activated. o Select Activate to enable the digital output in continuous mode. The Duration fields allow you to specify how long the digital output should be active for.
Setup Microphone Note: Audio recording requires an Audio Channel License. Use the Microphone dialog box to change the settings for any audio input devices that are connected to the camera. You can also link the audio to other cameras. To use this feature, a microphone must be connected to the camera. Note: The dialog box may appear different depending on the camera. Some options are disabled or hidden if they are not supported by the camera. Changing Microphone Settings 1.
Avigilon Control Center Enterprise Client User Guide Figure A. Microphone dialog box 3. Select the Enable check box to enable audio recording from microphones connected to the camera. Note: An error message will appear if you do not have an Audio Channel License. 4. Enter a name for the microphone. 5. In the Source drop down list, select the audio input source. 6. In the Gain drop down list, select the amount of analog gain that is applied to the audio input.
Setup Figure A. Speaker dialog box 3. Select the Enable check box to enable audio broadcasting. Speakers connected to the camera would broadcast audio from the microphone that is connected to the local client. Note: An error message will appear if you do not have a Speaker Channel License. 4. Select the Record Speaker check box to record what is broadcast. 5. Enter a name for the speaker. 6. The Volume slider controls the volume of the speakers. 7.
Avigilon Control Center Enterprise Client User Guide Client Setup The client Setup dialog box is responsible for all the Avigilon Control Center features that are configured and stored on the local client computer. Refer to any of the following sections to access and configure the client setup. Accessing the Client Setup Perform one of the following steps to open the client Setup dialog box. Select Tools > Setup... and select the local client from the left pane.
Setup General Use the client General dialog box to change your local application preferences. Changing General Client Settings 1. Right-click the local client in the System Explorer then select Setup to open the client Setup dialog box. For more information, see Accessing the Client Setup. 2. Click General. 3. In the General dialog box, make any required changes: Figure A.
Avigilon Control Center Enterprise Client User Guide o Cycle dwell time: enter the number of seconds the application waits before it cycles to a different View. See Cycling Through Views for more information. o Language: select a language from the drop down list to change the application language. Select Windows Default for the application to automatically display the same language as the local client.
Setup Figure A. Joystick dialog box 5. Set up an action for each button on the joystick: a. Press a button on the joystick and the button label is highlighted in the Joystick dialog box. b. Select an action for the button from the drop down list. c. Repeat this procedure for each button on the joystick. 6. Click OK.
Avigilon Control Center Enterprise Client User Guide 4. If the keyboard is not automatically detected, an error message will appear. Click Scan for Joysticks.... Note: The error message will not appear if the keyboard was detected. When the keyboard is detected, the Joystick dialog box appears. Figure A. Joystick dialog box 5. Select the Enable left-hand mode check box. 6. Click OK. The keyboard is now configured for left-hand mode.
Setup 3. Select the settings you want to export. Figure A. Export Settings dialog box The General settings include display quality, deinterlacing, manually added servers, image overlays, and client connection speed. 4. Click OK. 5. In the Save As dialog box, name and save the file. Exported client settings can only be saved in Avigilon Client Settings File (.avc) format. Import Settings Import and use settings that were previously exported from the local client or from a different computer.
Avigilon Control Center Enterprise Client User Guide Figure A. Import Settings dialog box 5. Click OK. Microphone If you have a microphone and speaker channel license, you have the option of enabling a two-way audio system. This allows people in the video to talk with the operator monitoring the video. You have the option of full-duplex audio, which allows simultaneous communication, or half-duplex, which only allows communication from one side at a time. 1.
Setup o Select the Half-duplex Audio option to use the microphone and speakers separately. 3. Click OK. For more information about the audio features, see Microphone and Speaker in the camera setup section.
Site View What is Site View? Site View is a way to customize the way cameras and servers are displayed in the System Explorer. The System Explorer is where all the servers and cameras are organized for easy access. The System Explorer is able to organize your surveillance system in two ways: Server View and Site View. Server View lists all the servers you have access to, and all the cameras and encoders that are connected to each server.
Site View Adding a Site 1. Select File > Edit Site View... to open the Edit Site View dialog box. If you try to access the System Explorer Site View before a site has been added, you will be prompted to set up a new site. Click Yes to open the Edit Site View dialog box. Figure A. Edit Site View dialog box 2. If you are adding a new Site View, select and rename the New Site that has been added for you. 3. To add a new site, click Add Site to create a new site to group items under.
Avigilon Control Center Enterprise Client User Guide Editing and Deleting a Site Whenever your site requirements change, you can edit or delete the Site View. 1. Select File > Edit Site View to open the Edit Site View dialog box. 2. In the Edit Site View dialog box, perform one of the following: o To edit the Site View, make the required changes then click OK. Refer to Adding a Site for details about the editable options. o To delete the entire Site View, select each site and click Remove.
Views What are Views? A View is a tab composed of image panels that allows you to organize how video is displayed. For example, you can choose to display video from multiple cameras at the same time by using different layouts. Adding and Removing a View Views allow you to customize how you monitor video. You can add a new View to an existing window or open a new View in its own window to make use of multiple monitors. Views can also be removed as required.
Avigilon Control Center Enterprise Client User Guide From the toolbar, click the New Window button. A new window appears. You can now position this window to make use of multiple monitors. Closing a View from the Application Window Perform one of the following: Select File > Close View. On the View tab, click the Close View button. Closing a Window Perform one of the following: Select File > Close Window. Click the Close button on the top right corner of the window.
Views Figure A. Layouts on the toolbar Editing a View Layout If the default View layouts do not fit your surveillance requirements, you can customize a View layout. 1. On the toolbar, select the Change Layout button then select Edit Layouts.
Avigilon Control Center Enterprise Client User Guide Figure A. Layouts on the Toolbar 2. In the Edit Layouts dialog box, select the layout you want to change. 3. Enter the number of Columns and Rows you want in your layout. 4. In the layout diagram, do any of the following to further customize the layout.
Views Figure B. Edit Layouts dialog box o To create a larger image panel, select a grey line to delete the border between two image panels. When a line is highlighted in red, the line can be deleted. o To restore an image panel, select a dotted line to divide a large image panel into two. When a dotted line is highlighted in green, the line can be restored. o To restore all default View layouts, click Restore Defaults. All custom layouts in the Layouts list will be replaced.
Avigilon Control Center Enterprise Client User Guide On the toolbar, click Full Screen. Ending Full Screen Tip: On the toolbar at the top left of the screen, click End Full Screen. The toolbar is hidden when the application is idle. Move your mouse to display the toolbar. Cycling Through Views Once you have multiple Views setup, you can cycle through the Views by displaying each one for a few seconds. This is useful when monitoring a large number of cameras. 1.
Views Figure A. Saved Views Opening a Saved View Perform one of the following In the System Explorer, right-click the saved View and select Open. Drag the saved View from the System Explorer to the current View in the application or new window. Renaming a Saved View 1. In the System Explorer, right-click the saved View and select Rename. 2. In the Rename View dialog box, enter a new name and click OK. Deleting a Saved View 1. In the System Explorer, right-click the saved View and select Delete.
Maps A map is a digital copy of your physical surveillance site. You can add cameras, encoders, servers, saved Views, and other maps to your map to help you quickly navigate through your surveillance site. To watch a video overview of the Maps feature, see the Working with Maps and Web Pages training video in the Avigilon Training Center. Using a Map You can open a map in any image panel, and open video or alarms from the map. 1.
Maps Figure B. Map in an image panel. To... Review an alarm Display video from a camera on the map Open a linked map Open a linked View Do this... When a camera flashes in red, the alarm linked to the camera has been triggered. • Click the camera to monitor the live alarm video. • Drag a camera from the map to an image panel. • Click the camera on the map. • Click the map icon on the map. You can use the Forward and Back buttons to move between maps. • Click the saved View on the map.
Avigilon Control Center Enterprise Client User Guide Adding a Map You can create a map from any image in JPEG, BMP, PNG, or GIF format. The image is used as the map background and cameras are added on top to show where they are located in your surveillance site. 1. To start a new map, perform one of the following: o From the File menu, select New Map. o In the System Explorer, right-click the Maps icon, and select New Map. 2. In the Select Map Image dialog box, locate your map image and click Open. 3.
Maps 5. Drag encoders, servers, saved Views and other maps that you need from the System Explorer onto the map. 6. In the Map Icon Properties box, you can change the way icons are displayed on the map. Select any icon on the map and perform the following: Figure B. Camera icon properties 5. a. To replace an icon with a clickable shape region, select one of the shape buttons. You can replace the icon with a rectangle, ellipse, or polygon region. b.
Avigilon Control Center Enterprise Client User Guide Figure A. System Explorer: Maps list 110 o To edit the map, select Edit. Refer to Adding a Map for details about the editable options. o To delete the map, select Delete. When the confirmation dialog box appears, click Yes.
Web Pages You can review online content while monitoring videos in a View by adding web pages to the Avigilon Control Center. To watch a video overview of the web pages feature, see the Working with Maps and Web Pages training video in the Avigilon Training Center. Note: Internet acceses is required to use web pages. Using a Web Page To open a web page, perform one of the following Double-click a web page in the System Explorer. Drag the web page from the System Explorer to an image panel.
Avigilon Control Center Enterprise Client User Guide Adding a Web Page You can add web pages for quick access to internet content that is linked to your surveillance system. 1. To open the Add Web Page dialog box, perform one of the following: o From the File menu, select New Web Page. o In the System Explorer, right-click the Web Pages icon then select New Web Page. Figure A. Add Web Page dialog box 2. Enter a name for the web page. 3. Enter the web page URL in the Location field. 4.
Video The Avigilon Control Center Client software allows you to monitor live and recorded video from multiple cameras. While monitoring video, you have access to PTZ controls, digital zoom, audio, manual recording, digital outputs, and other playback settings.
Avigilon Control Center Enterprise Client User Guide Removing a Camera From a View Perform one of the following: Right-click the image panel and select Close. Inside the image panel, click Close. Displaying Live Video Once a camera has been added to an image panel, you can choose to watch the live video stream. You can set the entire View to display live video, or only set specific image panels to display live video. Live video have a blue border around the image panel.
Video Using the Zoom Tools The most common way to zoom in and out of the video image is to rotate the scroll wheel on your mouse. The software also includes a set of Zoom tools that can be used with your mouse: 1. Select a Zoom tool: o From the Tools menu, select Zoom In Tool or Zoom Out Tool. o On the toolbar, click Zoom In Tool or Zoom Out Tool. 2. Click the image panel until you reach the desired zoom depth.
Avigilon Control Center Enterprise Client User Guide The PTZ Controls are displayed below the System Explorer. If the PTZ Controls are unavailable, select an image panel that is displaying video from a PTZ camera. Note: The controls may appear different depending on the camera. Some options are disabled or hidden if they are not supported by the camera. Figure A. PTZ Controls 2. To pan or tilt, perform one of the following: 116 o Click the round Pan/Tilt arrow buttons in the PTZ Controls.
Video Figure B. PTZ Onscreen Controls 3. Use the other PTZ controls to perform any of the following: Action To zoom To control the Iris or Focus To program a PTZ preset Control Procedure • Click the • Click the image panel and use the mouse scroll wheel to zoom in and out. • If the camera supports Drag to Zoom, click and drag to create a green box to define the area you want to zoom in and see. • Right-click the image panel and select Zoom Out Full. Click the and and buttons. buttons. 1.
Avigilon Control Center Enterprise Client User Guide click . 3. In the Preset Name dialog box, enter a name for the preset and click OK. To activate a PTZ preset Select a preset and click . If the PTZ camera supports a Home To return to the Home preset position preset position, the button is enabled. Click the button to return the camera to its Home position. 1. In the PTZ Controls pane, select a pattern number and click To program a PTZ pattern . 2.
Video 2. In the PTZ Controls pane, use the Pan/Tilt buttons to navigate the menu. Use the Pan/Tilt buttons to navigate the menu. Use the Zoom buttons to modify your selection choices. Use the Focus buttons to confirm or cancel your selections. Click To lock the PTZ controls . No other user will be able to use the PTZ controls for this camera until you unlock the controls or log out. Programming PTZ Tours If the PTZ camera supports guard tours, the tours can be programmed through the PTZ Controls pane.
Avigilon Control Center Enterprise Client User Guide Figure A. Edit PTZ Tour dialog box 3. In the Edit PTZ Tour dialog box, give the tour a name. 4. In the Tour Pause Duration field, enter the amount of time before a tour repeats. Tours repeat until manually stopped, or until other PTZ controls are used. 5. In the Tour Mode drop down list, select one of the following: o Sequential: the PTZ camera will go to each preset in the set order. o Random: the PTZ camera will go to each preset in random order.
Video 6. a. In the Preset column, select a preset from the drop down list. b. In the Move Speed column, enter how fast you want the PTZ camera to move to this preset. The speed is 80% by default. c. In the View Time column, enter the amount of time you want the PTZ camera to stay at this preset position. The view time is 10 seconds by default. d. Repeat step 7 until all the presets for this tour have been added. 7. To remove a preset, select the preset then click 8.
Avigilon Control Center Enterprise Client User Guide Broadcasting Audio in a View If there are speakers linked to the camera, the Microphone icon is displayed when you monitor live video. The Microphone icon allows you to broadcast your verbal response to something that is occurring in the video, like a Public Address (P.A.) system. Note: This feature is only available if there is a Speaker Channel License installed. To broadcast audio, hold and speak in to your microphone.
Video The maximum manual recording time is configured in the Manual Recording dialog box, see Manual Recording Settings for more information. Triggering Digital Output While you monitor live video in an image panel, you can manually trigger any digital output that is connected to the camera. The digital output is configured in the Digital Inputs and Outputs dialog box, see Setting Up Digital Outputs for more information. 1. Open the camera's live video in an image panel. 2.
Avigilon Control Center Enterprise Client User Guide Figure A. Live POS transactions displayed in an image panel Each transaction is separated by date and time, and the most recent transaction is highlighted in blue. 3. To display cameras that are linked to the POS transaction source, click POS transaction image panel. View Camera in the If multiple cameras are connected to the POS transaction source, you will be prompted to select one.
Video Double-click a camera in the System Explorer. In the System Explorer, right-click the camera and select Add to View. The camera is added to the next empty image panel in the View layout. Tip: You can drag the same camera to multiple image panels to watch the video at different zoom levels. Removing a Camera From a View Perform one of the following: Right-click the image panel and select Close. Inside the image panel, click Close.
Avigilon Control Center Enterprise Client User Guide o From the Tools menu, select Zoom In Tool or Zoom Out Tool. o On the toolbar, click Zoom In Tool or Zoom Out Tool. 2. Click the image panel until you reach the desired zoom depth. Using the Pan Tools You can right-click and drag inside an image panel to pan the video image. Or, you can use the Pan tool: 1. Select the Pan tool: o From the Tools menu, select Pan Tool. o On the toolbar, click Pan Tool. 2.
Video Playing Back Recorded Video The Timeline displays when video was recorded and lets you play back the recordings. The colored bars on the Timeline show the camera's recording history: A red bar shows the camera recorded an event. A blue bar shows the camera recorded video. White areas show that the camera did not record any video. An orange bar is a bookmark in the camera's recording history. See Bookmarking Recorded Video for more information about bookmarks. Figure A.
Avigilon Control Center Enterprise Client User Guide To move forward a frame To move back a frame To control the playback direction and speed To jump forward or back on the Timeline To expand the Timeline to a specific moment in time Click Step Forward. Click Step Backward. Drag the slider to the right to move the video forward. Drag the slider to the left to move the video backward. The farther away the slider is from center the faster the playback speed.
Video Adding a Bookmark 1. To open the Edit Bookmark dialog box, perform one of the following: o On the Timeline, click Add Bookmark. o Drag the time marker to where you want to start the bookmark, then right-click and select Add Bookmark. The Edit Bookmark dialog box appears, and the bookmark time range is highlighted on the Timeline Figure A. Add Bookmark dialog box 2. Enter a name for the bookmark. 3. In the Cameras pane, select all the cameras that are attached to this bookmark.
Avigilon Control Center Enterprise Client User Guide 5. In the Description field, enter any information about the bookmark. 6. To protect the bookmark video from being deleted, select the Protect bookmark data check box. Note: Protected bookmarks are never deleted. Be aware that bookmarked video take up space and become the oldest video on the server. 7. Click OK. Editing, Deleting or Exporting a bookmark 1. Click the bookmark on the Timeline then perform one of the following: Figure B.
Video Reviewing POS Transactions While you monitor recorded video, you can also review the POS transactions that occur in the video. 1. Add a camera that is linked to the POS transaction source to the View, and display the camera's recorded video 2. In the image panel, click View POS Transactions. If there are more than one POS transaction source linked to the camera, you will be prompted to select one. The POS transactions are displayed in the next image panel. Figure A.
Avigilon Control Center Enterprise Client User Guide For more information about Timelines, see Playing Back Recorded Video. If you want to find a specific POS transaction, see Performing a POS Transaction Search. Adjusting Video Display in Image Panels You can adjust the image panel display settings to improve the video display on your monitor. Maximizing an Image Panel You can maximize an image panel to enlarge the video display.
Video Camera Location Displays the location given to the camera. Timestamp (Recorded video only) Displays the exposure timestamp for the video. (Live video only) Displays the recording status of a camera. The recording status is indicated by the round Record Indicator icon on the top left corner of the image panel. The color of the icon shows the camera's recording status.
Avigilon Control Center Enterprise Client User Guide Figure A. Change Display Quality dialog box o Maximum: displays the full video resolution with the lowest image rate. o High: displays 1/4 of the full video resolution. o Medium: displays 1/16 of the full video resolution. o Low: displays 1/64 of the full video resolution with the highest image rate. 3. Select the Monochrome check box to display the video in black and white. 4. Click OK.
Video Figure A. Display Adjustments dialog box 2. Move the sliders to adjust the Gamma, Black Level and White Level. The image panel displays a preview of your changes. 3. Click Restore Defaults to clear your changes. 4. Click Close to save your changes. Displaying Analog Video in Deinterlaced Mode If there are visible interlacing artifacts in the analog camera video, you can enable the deinterlacing filter to help improve the video image. Select View > Display Deinterlaced Images.
Alarms The Alarms tab allows you to monitor and acknowledge alarms. Alarms are created in the server Setup, see Alarms for more information. To watch a video overview of the alarm monitoring feature, see the Alarm Monitoring training video in the Avigilon Training Center. Accessing the Alarms Tab Perform one of the following steps to open the Alarms tab: From the Tools menu, select Alarms.... On the toolbar, click Alarms.
Alarms Figure A. Alarms tab The Alarms tab is divided into the following areas: In the Alarms list is a list of alarms that are active, acknowledged, or assigned to another user. The alarms are sorted by status, priority then time. In the Assigned Alarms list are the alarms that are assigned to you. If there are no alarms assigned to you, the Assigned Alarms list is not displayed. The Alarm Details area displays the triggers and video linked to an alarm.
Avigilon Control Center Enterprise Client User Guide Reviewing Alarms In the Alarms tab, you can review alarm video and manage alarms. Active alarms can be assigned to yourself, and acknowledged alarms can be exported or purged as required. Reviewing Alarm Video You can review active and acknowledged alarm video in detail through the alarm image panel, or opening the alarm video in a new View. 1. Select an alarm from the Alarms list. The alarm details are displayed. 2.
Alarms See Playing Back Recorded Video for information about the Timeline controls. Bookmarking an Alarm You can bookmark active and acknowledged alarm video. 1. Select an alarm from the Alarms list then click Bookmark Alarm. 2. When the Edit Alarms dialog box appears, define the details of your bookmark. The Edit Bookmark dialog box automatically selects all the cameras that are linked to the alarm, and sets the time range to span the first and last alarm trigger.
Avigilon Control Center Enterprise Client User Guide Searching Alarms You can search through an alarm's history to review other instances of the alarm. 1. Select an acknowledged alarm from the Alarms list. 2. In the alarm details area, click Search Alarm. See Performing an Alarm Search for information about the alarm search options. Exporting Alarms You can export alarm video for review on other computers. 1. Select an acknowledged alarm from the Alarms list. 2.
Alarms Figure A. Armed image panel You can perform any of the following to add and use an armed image panel: Tip: You can still use the features that are common to all image panels, like snapshot or maximizing an image panel. To... Do this... Click the Arm an image panel Arm Panel button. The image panel is given a red border and an alarm label to show that it is armed.
Avigilon Control Center Enterprise Client User Guide Video triggered by a rule are queued in the armed image panel after alarms, with the most recent video displayed first. Rules video are not labeled and do not need to be acknowledged.
License Plates License Plate Recognition (LPR) is a licensed feature that allows you to monitor vehicle license plates that are detected by the Avigilon Control Center. You can use the license plate overlay to monitor license plates as they are detected. Or, you can use the License Plate Watch List feature to alert you when specific license plates are detected. To setup License Plate Recognition, see License Plate Recognition for more information.
Avigilon Control Center Enterprise Client User Guide The License Plate Matches dialog box automatically appears when license plates from the Watch List are detected. To review matches at a separate time, select LPR > License Plate Matches... Figure A. License Plate Matches dialog box. 2. Select one of the license plate matches and perform any of the following: o Click View this Event or double-click the selected license plate to open a snapshot of the detected license plate in a new View.
Search You can search for recorded video that are linked to an event, or simply search through the camera's recording history. To watch a video overview of the Search features, see the Identifying, Bookmarking, Searching and Exporting Video training video in the Avigilon Training Center. Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions. Figure A.
Avigilon Control Center Enterprise Client User Guide Performing an Event Search The Event Search allows you to search for a specific motion events and digital input events. 1. Click Search to open the Search tab. 2. In the Search tab, select Event Search. The Search:Event tab is displayed. Figure A. Search: Event tab 3. In the Camera to Search area, select all the cameras you want to include in the search. 4. In the Time Range to Search area, set the date and time range of your search.
Search Viewing Event Search Results 1. In the Search Results area, select a search result. The event is highlighted on the Timeline and the video is displayed in the search image panel. Details about the search result are displayed on the right. Tip: You can change the size of the image panel by moving the edge of the search results. 2. Use the Timeline controls to review the event. See Playing Back Recorded Video for more information. 3. Click Export this event to export the selected event video.
Avigilon Control Center Enterprise Client User Guide Figure A. Search:Bookmark tab 3. In the Search field, enter any text that may appear in the bookmark's title, description, linked camera name or the name of the user who created the bookmark. The search is automatically performed on all the listed bookmarks until only the matches are displayed. Viewing Bookmark Search Results 1. In the Bookmark list, select a bookmark.
Search See Performing a Pixel Search for more information. 5. Click Edit this bookmark to edit the bookmark. See Bookmarking Recorded Video for more information. Performing a Pixel Search The Pixel Search allows you to search for tiny pixel change in specific areas in the camera’s field of view. 1. Click Search to open the Search tab. 2. In the Search tab, select Pixel Search. The Search:Pixel tab displays. Figure A. Search:Pixel tab By default, the entire search image panel is highlighted in green.
Avigilon Control Center Enterprise Client User Guide 4. In the Time Range to Search area, set the date and time range of your search. The time range is highlighted on the Timeline by the black time range markers. You can also drag the time range markers to modify the time range. 5. Define the pixel search area by using the motion detection tools above the image panel. Only areas highlighted in green are searched. 6.
Search Figure A. Search:Thumbnails tab 3. In the Camera to Search area, select a camera. 4. In the Time Range to Search area, set the date and time range of your search. The time range is highlighted on the Timeline by the black time range markers. You can also drag the time range markers to modify the time range. 5. In the image panel, move or drag the edges of the green overlay to focus the search on one area in the video image. Only the area highlighted in green is searched. 6. Click Start Search.
Avigilon Control Center Enterprise Client User Guide Figure B. Search:Thumbnail results tab 2. Select a thumbnail to highlight the video on the Timeline. 3. Click Step In, or double-click the thumbnail to perform another search around the thumbnail. Click Back to return to the previous results page. 4. Click Open In View to open the recorded video in a new View. 5. Click Change Search to change the search criteria. Performing an Alarm Search Alarm search allows you to search through an alarm's history.
Search 2. In the Search tab, select Alarm Search. The Search:Alarms tab is displayed. Figure A. Search:Alarms tab 3. In the Alarm to Search list, select all the alarms you would like to include in the alarm search. 4. In the Time Range to Search area, set the date and time range of your search. The time range is highlighted on the Timeline by the black time range markers. You can also drag the time range markers to modify the time range. 5. Click Start Search. Viewing Alarm Search Results 1.
Avigilon Control Center Enterprise Client User Guide Tip: You can change the size of the image panel by moving the edge of the search results. 2. Use the Timeline controls to review the event. See Playing Back Recorded Video for more information. 3. If the event is linked to multiple cameras, select a camera from the Camera drop down list to change the video displayed in the image panel. 4. Click Export this event to export the selected event video.
Search Figure A. Search:POS Transactions tab 3. In the POS Transaction Sources to Search area, select all the POS transaction sources you would like to include in the search. 4. In the Time Range to Search area, set the date and time range of your search. The time range is highlighted on the Timeline by the black time range markers. You can also drag the time range markers to modify the time range. 5. In the Search Text area, enter any text that will help you filter the search results.
Avigilon Control Center Enterprise Client User Guide Tip: You can change the size of the image panel by moving the edge of the search results. 2. Use the Timeline controls to review the event. See Playing Back Recorded Video for more information. 3. If the event is linked to multiple cameras, select a camera from the Camera drop down list to change the video displayed in the image panel. 4. Click Export this event to export the selected event video.
Search Figure A. Search: License Plates tab 3. In the Camera to Search area, select all the cameras you want to include in the search. 4. In the Time Range to Search area, set the date and time range of your search. The time range is highlighted on the Timeline by the black time range markers. You can also drag the time range markers to modify the time range. 5. In the License Plate Search Options area, enter the license plate you want to find and a minimum confidence of a match. 6. Click Start Search.
Avigilon Control Center Enterprise Client User Guide 2. Use the Timeline controls to review the event. See Playing Back Recorded Video for more information. 3. If the event is linked to multiple cameras, select a camera from the Camera drop down list to change the video displayed in the image panel. 4. Click Export this event to export the selected event video. See Exporting Recorded Video and Images for more information. 5. Click Bookmark this event to bookmark the selected search result.
Export You can export video in multiple video and image formats. You can also export snapshots of an image panel as you monitor video. To watch a video overview of the Export features, see the Identifying, Bookmarking, Searching and Exporting Video training video in the Avigilon Training Center. Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions.
Avigilon Control Center Enterprise Client User Guide Figure A. Export tab for Snapshot export 2. In the Format drop down list, select an export format. 3. For the selected export format, define your preferences: Format Native Note: The Native format requires the Avigilon Control Center Player to view. Image options This is the recommended export format because the exported image maintains its original compression and can be authenticated against tampering in the Avigilon Control Center Player.
Export overlay then click OK. Only areas highlighted in green are exported. 3. Select the image overlays you want: Timestamp, Camera name, and Camera location. 4. Click Display Adjustments to adjust the Gamma, Black Level and/or White Level. 1. In the Quality field, select an image quality level. 2. Set the image Resolution. 3. Click Change Image Region to only export a part of the video image. JPEG 4. Select the image overlays you want. 5. Click Display Adjustments to modify the image quality. 1.
Avigilon Control Center Enterprise Client User Guide The Preview area displays the snapshot you are exporting. 6. When the export is complete, click OK. Exporting Live Images The Live Export tab exports live video as a series of still images. You can choose the file format, and select your export preferences. 1. Select File > Live Export.... The Live Export tab is displayed. Figure A. Live Export tab 2. In the Camera to Export list, select the camera video you want to export. 3.
Export the full image rate. Export one image every __ min __sec Select this option to control the time between each exported image. For example, if you enter 5 min. 0 sec., only one image will be exported every 5 minutes. Select this check box to limit the number of images stored. Only keep the __ most recent image(s) Be aware that if you do not limit the number of images stored, the export will continue until your hard drive is full. 5.
Avigilon Control Center Enterprise Client User Guide Accessing the Export Tab The Export tab can be accessed in any of the following ways: On the toolbar, click Select File > Export. While performing a search, select a search result and click Export this event. While reviewing bookmarked video, right-click a bookmark on the Timeline and select Export. Export. Exporting Native Video The Native (AVE) format is the recommended format for exporting video.
Export Figure A. Export tab for recorded video export 2. In the Format drop down list, select Native. 3. In the Camera to Export list, select the camera video you want to export. 4. Enter the time range you want to export. The time range is highlighted on the Timeline by black time range markers. You can also drag the time range markers to modify the time range. 5. Set the export image rate: Option Description Select this option to control how many images per second are exported.
Avigilon Control Center Enterprise Client User Guide Export one image every __ min __sec Select this option to control the time between each exported video image. For example, if you enter 5 min. 0 sec., only one image will be exported every 5 minutes. 6. To include a copy of the Avigilon Control Center Player with your export, select the Export the Control Center Player Installer check box. 7.
Export Figure A. Export tab for recorded video export 2. In the Format drop down list, select AVI video. 3. In the Camera to Export list, select the camera video you want to export. 4. Enter the time range you want to export. The time range is highlighted on the Timeline by black time range markers. You can also drag the time range markers to modify the time range. 5. Set the export image rate: Option Description Select this option to control how many images per second are exported.
Avigilon Control Center Enterprise Client User Guide Export one image every __ min __sec Select this option to control the time between each exported video image. For example, if you enter 5 min. 0 sec., only one image will be exported every 5 minutes. 6. In the Encoder field, select the compression used. The VC-1 (Windows Media Video) compression is included by default because it is tailored for high-resolution AVI encoding. 7. In the Quality drop down list, select the exported image quality level. 8.
Export Figure A. Export tab for still image export 2. In the Format drop down list, select PNG Images, JPEG Images, or TIFF Images. 3. In the Camera to Export list, select the camera video you want to export. 4. Enter the time range you want to export. The time range is highlighted on the Timeline by black time range markers. You can also drag the time range markers to modify the time range. 5.
Avigilon Control Center Enterprise Client User Guide Export one image every __ min __sec Select this option to control the time between each exported video image. For example, if you enter 5 min. 0 sec., only one image will be exported every 5 minutes. 6. Select the Export at most __ images check box and enter a number to limit the amount of images that are exported. 7. (JPEG only) In the Quality drop down list, select the exported image quality level. 8.
Export Figure A. Export tab for still image export 2. In the Format drop down list, select Print Image or PDF File. 3. In the Camera to Export list, select the camera video you want to export. 4. In the Time field, enter the exact date and time of the video image you want to export. 5. Click Change Image Region... to only export part of the video image. In the Change Image Region dialog box, move and resize the green overlay then click OK. Only areas highlighted in green are exported. 6.
Avigilon Control Center Enterprise Client User Guide 8. Click Add Export Notes to add notes about the exported image. The notes are added below the image. 9. Click Display Adjustments to adjust the gamma, black level and/or white level. 10. Click Start Export. 11. In the Save As dialog box, name the export file and click Save. The Preview area displays the video you are exporting. 12. When the export is complete, click OK.
Export Figure A. Export tab for audio export 2. In the Format drop down list, select WAV. 3. In the Camera to Export list, select the camera video you want to export. 4. Enter the time range you want to export. The time range is highlighted on the Timeline by black time range markers. You can also drag the time range markers to modify the time range. 5. Click Start Export. 6. In the Save As dialog box, name the export file and click Save.
Backup The Avigilon Control Center can be set to back up files automatically, but you can also back up files as needed from the Back Up tab. For information about configuring the automatic backup, see Changing Scheduled Backup Settings. Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions. Backing Up Recorded Video On Demand The backup files are stored in a backup folder set by the Avigilon Control Center Admin Tool.
Backup Figure A. Backup tab 2. In the Camera(s) to Backup area, select all the cameras you want to backup 3. In the Backup Options area, set the time range you want to backup. The time range is highlighted on the Timeline by the black time range markers. You can also drag the time range markers to change the time range. 4. Select the Delete oldest backups when disk full check box to allow the application to automatically overwrite old backup files when the backup folder is full. 5. Click Start Backup.
Appendix Accessing the Web Client You can also access your Avigilon High Definition Surveillance System through the Web Client. The Web Client is a simplified version of the Client software. It allows you to monitor your surveillance system, search for video events and export recorded video outside the Client software. Be aware that you cannot modify any system settings through the Web Client. Note: The Web Client is only compatible with the Internet Explorer browser.
Appendix Figure A. Avigilon Control Center Web Client Updating the Client Software Avigilon Control Center Client software updates are typically included with the Avigilon Control Center Server update packages.
Avigilon Control Center Enterprise Client User Guide Figure A. Update Control Center Client Click the Update button to allow the Client software to update. The software update is automatically downloaded. The following dialog box will appear to show the download progress: Figure B. Update progress When the update has finished downloading, click Update Control Center. When the installation wizard appears, follow the prompts to complete the update.
Appendix To configure one of the following license plate for LPR, see License Plate Recognition for more information.
Avigilon Control Center Enterprise Client User Guide BE-DE-NL BG-DE BG-DE-RO HRV-DEU-HUN-ITA UK-IE UK-FR Middle East Bahrain Dubai Israel Jordan Kuwait Qatar Saudi Arabia New Zealand North America 180 Canada British Columbia New Brunswick Ontario Quebec Mexico USA Alaska Arizona AZ-CA California Florida
Appendix Illinois Indiana Kansas Louisiana Massachusetts Michigan Minnesota Missouri Montana New Jersey New York North Carolina Ohio South Carolina Texas Utah Virginia Washington AZ-CA MI-IN-OH NY-VA-MD MO-KS NC-VA-MD South America Brazil Chile 181
Avigilon Control Center Enterprise Client User Guide Events and Descriptions Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions. The options available for each of the following features are listed with their descriptions. Group Permission Descriptions The following table shows the options that are available when you set up a permission group. For more information about setting up a permission group, see Adding Groups.
Appendix Setup image and display settings Allows users to edit the Image and Display dialog box. Setup compression and image rate Allows users to edit the Compression and Image Rate dialog box. Setup image dimension settings Allows users to edit the Image Dimensions dialog box. Setup motion detection settings Allows users to edit the Motion Detection dialog box. Setup privacy zone settings Allows users to edit the Privacy Zone dialog box.
Avigilon Control Center Enterprise Client User Guide Setup email settings Allows users to edit the Email Notification dialog box. Setup rule engine settings Allows users to edit the Rules dialog box. View system log Allows users to view the System Log. Email Descriptions The following table shows the email notification trigger options that are available when you set up an email notification. For more information about setting up an email notification, see Configuring Email Notification.
Appendix Volume failed Volume recovered Network connection found Network connection lost Network error Network error resolved Email send error Server hardware error Device connected to standby server Device disconnected from standby server Device connection error Device connection error resolved Data packets lost Data packets recovered Recording interrupted Recording resumed Firmware upgrade failed Motion detection An email notification i
Avigilon Control Center Enterprise Client User Guide Rule Event and Action Descriptions The following tables describe the trigger events and actions that are available when you set up a Rule. For more information about setting up a Rule, see Adding a Rule. Rule Events Rule events are the events that trigger a rule. Rule Events Description Server Events 186 Server application starting up The Server software starts up. Server application shutting down The Server software shuts down.
Appendix Data upgrade failed The Server data upgrade failed. Data recovery started The Server data recovery has started. Data recovery completed The Server data recovery has completed. Data recovery failed The Server data recovery has failed. Network connection found The Server network connection was found. Network connection lost The Server network connection was lost. Network error The Server network has generated an error. Network error resolved The Server network error has been resolved.
Avigilon Control Center Enterprise Client User Guide Motion detection started Camera motion detection has started. Motion detection ended Camera motion detection has ended. Recording started Camera or device recording has started. Recording ended Camera or device recording has ended. Recording interrupted Camera or device recording was interrupted. Recording resumed Camera or device recording has resumed. Digital input activated Camera or device digital input was activated.
Appendix Bookmark deleted A user has deleted a bookmark. PTZ moved A user has moved a PTZ camera. PTZ idle A user has left the PTZ camera idle. Export performed A user has performed a video export. Speaker activated A user is broadcasting audio through the camera or device speakers. Speaker deactivated A user has stopped broadcasting audio. Alarm Events Alarm acknowledged An alarm has been acknowledged. Alarm auto acknowledged An alarm has been acknowledged automatically.
Avigilon Control Center Enterprise Client User Guide Rule Actions Description User Notification Actions Display on-screen message An on-screen message is displayed about the rule event. Send email An email notification is sent about the rule event. Play a sound A notification sound is played when the rule event occurs. Monitoring Actions Start live streaming The linked live video stream is displayed when the rule event occurs. Create Bookmark The recorded video of the rule event is bookmarked.
Appendix Alarm Descriptions The following table shows the Alarm Trigger Source options that are available when you set up an alarm. For more information about setting up an alarm, see Adding a New Alarm. Alarm Trigger Source Description Motion Detection The alarm is triggered when motion detection is detected by the selected cameras. Digital Input Activation The alarm is triggered when the selected digital input are activated.
Avigilon Control Center Enterprise Client User Guide Keyboard Commands Use any of the keyboard commands below to help you navigate the Avigilon Control Center Client software. The Key Combination column shows the commands used on a standard keyboard, while the Keypad Combination column shows the commands used on an Avigilon USB Professional Joystick Keyboard.
Appendix Replay 30 seconds Ctrl + , Replay 60 seconds Ctrl + . Replay 90 seconds Ctrl + / Add bookmark for selected camera Note: For recorded video only. Ctrl + B Start/Stop manual recording for selected camera R Activate/Mute audio for the selected camera A S Broadcast audio Hold to speak. Release to stop broadcasting. Take a snapshot of the selected image panel F4 Display linked POS/camera Ctrl + I Enable digital output K Acknowledge the alarm currently L Hold to speak.
Avigilon Control Center Enterprise Client User Guide displayed in an armed image panel View Commands Command Select the next View Key Combination Ctrl + Tab Select the previous View Ctrl + Shift + Tab Jump to View Ctrl + 1 Start/Stop cycle Views to 9 Ctrl + Y Create new View Ctrl + T Close current View Ctrl + W Open a new window Ctrl + N Switch current View to display live video Ctrl + L Switch current View to display recorded video Ctrl + P Remove all cameras from the current View Ct
Appendix Full screen a View End full screen F11 Open a saved View The saved View number is displayed in the System Explorer after pressing the first button. Ctrl + G + + View Layout Commands Note: Customized View layouts are linked to their position in the Layouts list. For example, if your custom layout is placed at the top of the Layouts list, you can use the keyboard command for layout 1 to select the custom layout.
Avigilon Control Center Enterprise Client User Guide Change to layout 9 Change to layout 10 Alt + 9 + Alt + 0 + Change to next layout Alt + ] Change to previous layout Alt + [ Playback Commands Command Play/Pause Increase playback speed Decrease playback speed Key Combination Spacebar Page Up Page Down Step to next frame Shift + → Step to previous frame Shift + ← Go to next event Alt + → Go to previous event Alt + ← Go forward one second Ctrl + → 196 Keypad Combination (Timeline
Appendix Go forward five seconds Ctrl + Shift + → Go back one second Ctrl + ← Go back five seconds Ctrl + Shift + ← Zoom in on the Timeline Ctrl + Alt + + Zoom out on the Timeline Ctrl + Alt + – Scroll forward on the Timeline Ctrl + Alt + → Scroll backward on the Timeline Ctrl + Alt + ← Go to start of the Timeline Ctrl + Alt + Home Go to end of the Timeline Ctrl + Alt + End Center the Timeline on the time marker Ctrl + C PTZ Commands (Digital and Mechanical) Command Toggle PTZ controls
Avigilon Control Center Enterprise Client User Guide Zoom in Zoom out Pan left Pan right Tilt up Tilt down Increase PTZ speed Decrease PTZ speed 198 + – ← → ↑ ↓ Shift + ↑ The farther the joystick is from center, the faster the speed. Shift + ↓ The closer the joystick is to center, the slower the speed.
Appendix Open iris Close iris Focus near Focus far PTZ menu left PTZ menu right PTZ menu up PTZ menu down Activate preset Home End Insert Delete ← → ↑ ↓ Q + Run pattern Start auxiliary + + + + W + + + Stop auxiliary E + + + 199
Index A B Alarms ......................................................37, 138 backup ..................................................... 41, 179 acknowledge .............................................. 140 bookmarks ..................................................... 130 add ............................................................... 37 Brightness ........................................................ 72 assign ......................................................... 140 C bookmark .
Avigilon Control Center Enterprise Client User Guide import ........................................................... 94 Email Server .................................................... 51 language ...................................................... 90 export setup ............................................................ 89 audio .......................................................... 176 update ........................................................ 182 client settings ...............
Index Image Dimensions ........................................... 77 live video .................................................... 9, 115 image panel ........................................................ 7 locate server ................................................ 3, 10 arming ........................................................ 142 Log In ................................................................. 5 maximize .................................................... 134 automatic ....
Avigilon Control Center Enterprise Client User Guide O add ............................................................... 55 Overlays ......................................................... 134 schedule ...................................................... 64 P S Pan .........................................................116, 127 Save Snapshot............................................... 162 Password.......................................................... 26 Save View ....................
Index rules ............................................................. 55 delete ........................................................... 29 server ........................................................... 20 edit ............................................................... 29 users ............................................................ 26 Windows ID ................................................. 34 Sharpening .......................................................
Avigilon Control Center Enterprise Client User Guide delete ......................................................... 114 Workspace ......................................................... 7 edit ............................................................. 114 Z White Balance .................................................. 72 Windows Users ................................................ 34 206 Zoom ......................................................
