Specifications

Appendix B: Troubleshooting 63
System Information
VENUE System
•Type of console(s) and rack(s)
• Any option cards that are installed
•VENUE software version
Computer
•Make, model, processor speed
•Amount of system RAM
• Operating system (version of Windows or
Mac OS)
• Any Drivers, Disk Utilities, or other sys-
tem-related applications you may have in-
stalled
Pro Tools Hardware
• Type of cards, interfaces, or peripherals
Hard Drives
•Make, Model
•Drive size (GB)
• Drive speed (RPM)
• Drive type (SCSI, FireWire, IDE/ATA)
• Utility used to format the drive
• Number and size of partitions on the drive
Pro Tools Software
•ProTools software version
•Plug-In versions
• Other Pro Tools software options or compo-
nents
• Additional plug-ins from Avid
Development Partners
Other Hardware
Refer to the manufacturer’s documentation for
operational details.
The most common hardware additions include:
• 1394 (FireWire) cards for Windows systems
(manufacturer, model)
• Video Capture cards (manufacturer, model)
To verify that your hardware is qualified for use
with your Pro Tools system, visit:
www.avid.com/compatibility
Other Software
If you are using other audio or video applica-
tions, refer to the manufacturer’s documenta-
tion for operational details.
Make note of any other software that was run-
ning when a problem occurred.
Diagnostic Information
Note any DAE errors or other error codes you
encounter. Additionally, note the ability to re-
produce the problem under different condi-
tions, for example, with another session, or after
changing settings (such as the Hardware Buffer
Size).