Specifications

Chapter 29: Troubleshooting 295
Resetting Hardware Components
Some hardware can be reset from the Options > Devices screen,
or by power-cycling the component. It is recommended that you
perform a reset if, for example, the Hardware Monitor Alert dia-
log appears, or if a connected device stops communicating with
the rest of the system.
To reset system hardware:
1 Put the system in Config mode.
2 Go to Options > Devices.
3 Right-click any displayed hardware components:
•Console
• Engine
• Stage 1–4
4 Choose Reset <Device>.
Offline or Unavailable Devices
The system remembers the last hardware configuration used. If it
doesn't find all units at the next startup, it displays those devices
as grayed out in the Options > Devices page. Devices remain of-
fline (and the system displays error messages alerting you to their
absence) until either the devices are powered up and come online,
or you tell the system to forget the offline units by right-clicking
the missing devices and choosing
Forget.
The system software displays error messages alerting you if a de-
vice fails or is no longer available.
Utility Mode
The S3 control surface can be started up into a Utility mode that
can be useful for troubleshooting purposes. Only use Utility
mode at the request of a qualified Avid technician to diagnose
specific hardware problems.
To enter Utility mode:
 Press and hold the User + Cancel + View 1 + View 2 switches
while powering on the S3 control surface.
Resetting the Plug-In Racks
If the plug-in racks go offline they need to be reset to resume nor-
mal operation.
The following conditions apply when plug-ins go offline:
• When offline, plug-ins on Input Channels and FX Returns
continue to pass and process audio using their settings at the
time the racks went offline.
• Offline plug-ins on output channels and busses are muted.
• You will not be able to adjust plug-ins settings until the
racks fully re-initialize.
• Once the racks begin to reinitialize, plug-ins are unavail-
able and do not process audio.
• During reinitialization, plug-ins are loaded into rack slots
according to the last loaded Show file; plug-in racks are
turned off (all assigned plug-ins are made inactive).
• When all plug-ins have loaded and the racks initialized, the
system displays a dialog alerting you that the racks are
ready to be brought back online (reactivated). This is pro-
vided as a final precaution against sudden changes to audio
when plug-ins resume processing.
Shortly after you confirm that you want the racks brought back
online, plug-ins resume processing audio and all parameters be-
come available for editing.
To re-initialize (reset) the racks:
1 In the Plug-In Racks Reset dialog, click Reset to begin the
plug-in rack re-initialization.
2 In the Plug-In Racks are Ready dialog, click Use Racks to con-
firm that you want the racks to be reset. Status is shown
on-screen. After the process is complete, the console and all
plug-ins are operational again.
Do not reset the racks until there is a long enough break in
the performance that the rack can be fully rebuilt with no sig-
nal passing through. This is especially important when using
crossover plug-ins or gain-attenuating plug-ins.