Specifications

Chapter 29: Troubleshooting 293
Warning Dialogs
One or More Devices Have
Failed
Bad or missing connection Check connections to other components.
A device needs to be reset.
Reset the device. If unable to reset the device, power cycle the
device.
Plug-In Racks Need Reset
The racks have gone offline because a
plug-in has failed, or some circumstances
have caused the DSP engines to require a
reset.
Follow the instructions on-screen to reset the racks (see
“Resetting the Plug-In Racks” on page 295).
Console Connection Error
Bad or missing connection Check Network connections to the E3 engine.
A unit needs to be reset.
Reset the device. If unable to reset the device, power cycle the
device.
Date & Time Check System clock needs to be reset.
Reset the system clock. See “Setting the System Clock” on
page 19.
Sample Rate Conversion
Alert
SRC OFF LEDs flashing
(Systems with DSI option
only)
A sample rate mismatch or lack of clock has
been detected at a digital input.
No immediate action required; automatic sample rate conver-
sion maintains digital throughput, allowing you to check set-
tings and connections between VENUE and external digital
devices later. For more information on digital connections and
synchronization, see “About Digital Input and Sample Rate
Conversion” on page 235.
Hardware Monitor Alert
The system has detected a hardware compo-
nent that is performing above or below its
hardware specification.
Click HW Monitor to access the Hardware Monitor Window for
the device. See “Hardware Monitoring Window” on page 294.
A Device Has Been Lost
A Stage 16 has been disconnected or has lost
power.
Check power and/or connection to the device.
If the device is not present, right-click the graphic of the corre-
sponding Stage 16 and choose Forget IO Box Assignment.
Redundant Connection
Lost
If a primary and redundant audio connection
has been made to the device, one of the con-
nections has been lost.
Check the audio network connection to the device. If a redun-
dant connection is not present, press OK to dismiss the dialog.
Engine Internal Switch
Warning
Internal switch in the E3 engine has malfunc-
tioned
Power-cycle the E3 engine
Table 9. Troubleshooting Errors and Messages
Symptom or Message Possible Cause Solution