Specifications

S3L System Guide292
Startup and Restarts
Repeated failures
An incompatible plug-in, a corrupted data file
or application software, or a hardware error.
Check to make sure you are using the most current versions of
all your plug-ins (check with the manufacturers). If failures
occur only when you try to use a certain plug-in, disable that
plug-in and see if problems go away. Try re-installing plug-ins
that are causing problems.
Determine if a certain Show file causes the system to fail con-
sistently. If so, delete that file and see if problems persist. For
additional options, see “Performing a Soft Reset” on page 294.
Clear the console from the Options > System page and see if
problems persist.
If necessary, you can reinstall VENUE software by doing a
System Update (see “Using the System Restore Software” on
page 296).
If you suspect problems with the system hard drive, or the sys-
tem software, you can do a complete restore (see “Using the
System Restore Software” on page 296).
Power down all equipment and check all cards and cable con-
nections and power supplies.
Plug-Ins
The plug-in racks need to
be reset
The plug-in racks have gone offline, and
LOST is indicated in the Status box
on-screen. The racks go offline after some
conditions in which a plug-in or the DSP host
failure causes significant problems.
Follow the instructions on-screen to reset the racks (see
“Resetting the Plug-In Racks” on page 295).
One or more plug-ins are
unavailable
A Show was loaded that references plug-ins
which are unavailable on the current system.
Install the plug-ins, if available (see “Installing and Authorizing
Plug-Ins” on page 161).
Remove or replace the plug-ins in the Show, or load a different
Show file.
A plug-in is not fully compatible and is caus-
ing failures.
Check all plug-ins to make sure you are using the most recent
versions. Go to Options > Plug-Ins and click the plug-in to dis-
play the version number.
Try disabling plug-ins one-by-one to see if doing so eliminates
problems (see “Enabling and Disabling Installed Plug-Ins” on
page 164).
Plug-in authorization dia-
logs appear every time the
system starts or restarts
A plug-in is installed that needs to be autho-
rized for demo or full use.
Click Quit to dismiss the authorization dialog and continue
starting up (the plug-in will be unavailable).
Click Try to use the plug-in for a limited time in Demo mode.
Click Authorize if you are ready to authorize a plug-in using an
iLok. (See “Installing and Authorizing Plug-Ins” on page 161.)
A plug-in demo has expired.
Uninstall the plug-in listed in the authorization dialog (see
“Removing Plug-Ins” on page 163).
Table 9. Troubleshooting Errors and Messages
Symptom or Message Possible Cause Solution