Specifications
Chapter 29: Troubleshooting 291
Chapter 29: Troubleshooting
This chapter provides troubleshooting and problem solving information. It includes a table of problems and solutions that provides an-
swers to common questions, explains on-screen text messages, and refers you to specific sections later in this chapter or elsewhere in
this guide for details and instructions.
Problem Solving
The following table provides descriptions of situations that may arise while operating a VENUE system and includes common ques-
tions, symptoms and error messages, along with possible solutions.
Table 9. Troubleshooting Errors and Messages
Symptom or Message Possible Cause Solution
Faders, Switches, Channels, and Devices
Fader stuck
Fader path was blocked during startup cali-
bration.
Reset the S3 control surface by right-clicking the Console
graphic in the Options > Devices page and choosing Reset the
console. If possible, wait for a silent portion of a performance
to avoid unexpected gain changes upon reset. For details, see
“Hardware Monitoring Window” on page 294).
S3 control surface controls
have stopped working
S3 control surface needs to be reset.
Reset the console. See “Resetting Hardware Components” on
page 295. If possible, wait for a silent portion of a performance
to avoid unexpected gain changes upon reset. For details.
If software is frozen, power cycle the system.
Bad or missing connection to the E3 engine.
Check to make sure the cable connecting the console to the
E3 engine is properly connected and not damaged.
Stage 16 I/O is not passing
audio
Stage 16 needs to be reset.
Reset the Stage 16. See “Resetting Hardware Components”
on page 295.
Bad or missing connection to the E3 engine,
to another Stage 16, or to power.
Check to make sure the audio snake connecting the Stage 16
to the E3 engine (or, if daisy-chained, to the nearest Stage 16)
is properly connected and not damaged. Check power to the
Stage 16.
Cannot assign Stage 16 Config mode is not enabled.
Enable Config mode. See “Enabling Config Mode” on
page 17.
E3 engine I/O is not passing
audio
E3 engine I/O needs to be reset.
Reset the E3 engine I/O. See “Resetting Hardware Compo-
nents” on page 295.
Cannot pan an Aux Send
from the channel encoders
Aux panning is configured to follow channel
pan.
In the Options > Busses page, select the Follows Channel Pan
option. Deselect for each Aux Send you want to pan inde-
pendently from channel pan.
Previously connected
device is unavailable and is
grayed out in the
Options > Devices page
The device is no longer present.
Right-click the device graphic in the Options > Devices page
and choose Forget <device> to dismiss warning dialogs.
Bad or missing connection to the E3 engine.
Check to make sure the cable connecting the device to the is
properly connected and not damaged, and that the device is
powered on.