Install guide

Media Application Controller Multiple Workstation Install Guide
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Chapter 7: Support and Troubleshooting
The MC is a professional control surface engineered with industrial-grade components,
and it should operate reliably in your studio setup. It is, however, a complex device and
issues can arise due to environmental or other factors. Euphonix provides a one year
warranty on the MC and CM408T modules.
If you are having trouble with your MC, these sections can either resolve the problem
or provide useful troubleshooting information for our technical support personnel.
7.1 Support
Euphonix maintains a support section for the MC on our website:
http://www.euphonix.com/support/mc.htm. This page has the latest versions of:
• the EuCon software (for both workstations and the MC);
• this manual;
• constantly expanding FAQ section.
You must sign up for a user account to download new versions of the EuCon software.
If you cannot find an answer for your question in this manual, consult the FAQ section
to see if it is answered there.
Those who purchased their MC through a VAR (value-added reseller), such as Guitar
Center Pro, are supported by that reseller. Euphonix does not provide service directly
to VAR customers. This avoids confusion between Euphonix and your VAR regarding
your MC and its support needs. System 5-MCs are supported only by Euphonix.
7.2 Troubleshooting
If you are having problems with your MC or System-5 MC:
1. Look for a solution in the Common Issues and Solutions section below.
2. Then try the Euphonix website’s FAQ or technical bulletins.
3. If you still are unable to solve your issue, contact your VAR (if applicable) or
Euphonix for support.
Our technical support phone hours (650-855-0412) are Monday through Friday
9 AM – 5 PM. The website is always available.