User`s guide

Chapter 6: DigiDrive Management for Windows NT and Windows 2000 33
Troubleshooting
Occasionally, you might have problems with a
DigiDrive that you can repair on your own. The
following sections present several scenarios and
steps to take to repair them.
DigiDrive Does Not Turn On
When a DigiDrive does not turn on after you press
the power switch:
1 Make sure the ac power cord is securely con-
nected to the drive enclosure.
2 Make sure the drive is plugged into a power
strip or a wall outlet.
3 If the drive is plugged into a power strip, make
sure the power strip is plugged into a wall outlet
and that the power strip is turned on. After you
turn on the drive, the green power LED on the
front of the drive is lit.
DigiDrive Produces Errors
When a DigiDrive is producing errors or is act-
ing erratically, check the Event viewer for drive-
specific errors. The Event viewer is located in the
Windows NT Administrator Tool Group, and
under Disk Management for Windows 2000.
For information that explains how to use the
Event viewer, see your Windows operating sys-
tem documentation.
Digidesign System Fails to Boot
When the Digidesign system fails to boot:
1 Check that all SCSI devices on the bus have a
unique SCSI ID. Duplicate SCSI IDs cause system
problems.
2 Make sure all SCSI cables are properly con-
nected.
3 Check that the SCSI bus is properly termi-
nated, as described in Chapter 3.
4 If the system still does not boot or if it hangs,
disconnect all SCSI drives and try to boot the
system. If the system boots, either a drive, a ca-
ble, or the SCSI terminator might be defective.
5 See the setup guide that came with your sys-
tem for additional troubleshooting informa-
tion.
6 Contact Digidesign Technical Support if you
need additional assistance.