User`s guide

Appendix D: Troubleshooting 395
Audio Interface isn’t recognized
(TDM Systems Only)
Problem:
When you launch Pro Tools it does not rec-
ognize an Audio Interface, or a connected
Audio Interface is not available.
Possible Solutions:
◆ Turn off your computer and check to be
sure your cables are properly and securely
connected to the correct Pro Tools cards
and to your Audio Interfaces.
◆ Verify that your Hardware Setup is cor-
rect; check to see that you have selected the
correct Interfaces for each I/O card.
◆ If you only have one interface, make sure
it is connected to the Disk I/O card
(Pro Tools III), d24 card (Pro Tools 24), or
MIX Core card (Pro Tools 24 MIX).
◆ Make sure SuperClock connections to
your Audio Interface are correct. Discon-
nect the SuperClock source from the inter-
face and see if the problem persists.
Audio drive doesn’t appear on
the Desktop
(Pro Tools III Systems Only)
Problem:
With a Pro Tools III system, the Pro Tools
audio drive doesn’t appear on your Desk-
top when you start your Macintosh.
Possible Solutions:
◆ Turn off your computer and check to be
sure your cables are properly and securely
connected to the Disk I/O card and to the
hard drive.
◆ Check the hard drive for proper termina-
tion.
◆ Make sure that the Mt. Digi Scan Time is
set to its highest setting.
◆ Be sure to turn on the hard drive and let
it come up to speed before you turn on
your Macintosh. Allow at least ten seconds
for the drive to come up to speed.
◆ Verify that Virtual Memory is turned off.
Open the Memory Control Panel. If Virtual
Memory is turned on, turn it off and restart
your computer.
◆ Check that the drive is initialized for
Macintosh. If it is not, disconnect the drive
from the Pro Tools Disk I/O, connect it to a
Macintosh SCSI port, and initialize it with
the formatting software included with your
system. (If the drive appears on the Desk-
top as soon as you connect it to the Mac-
intosh SCSI port, then it is already
initialized for Macintosh.)
◆ Verify that the SCSI ID of the drive is set
to an ID number less than 7.