User`s guide

Pro Tools Reference Guide394
Pro Tools won’t launch
Problem:
When you double-click the Pro Tools appli-
cation or a Pro Tools session file, Pro Tools
doesn’t launch.
Possible Solutions:
◆ (TDM systems only) Turn off your com-
puter and check to be sure your cables are
properly and securely connected to the cor-
rect Pro Tools cards and to your Audio In-
terfaces.
◆ (Digi 001 systems only) Turn off your
computer and check to be sure your cable is
properly and securely connected to the
Digi 001 PCI card and to the Digi 001 I/O
Box.
◆ Turn off your computer and check all
Pro Tools cards installed in your computer
to be sure they are properly seated in their
PCI slots, and that any TDM ribbon cables
are connected properly.
◆ Verify that Pro Tools cards are installed
in the correct slot order in your computer
or Expansion Chassis.
◆ Check to be sure your computer has the
required amount of RAM to launch
Pro Tools.
◆ (Macintosh Only) Verify that the DAE
application is installed in the proper loca-
tion. It should be in the DAE Folder inside
your System Folder. If DAE is not installed
in the proper location, use your Pro Tools
Installer disc to install it.
◆ (Macintosh Only) Verify that the Digi-
System INIT is installed in the Extensions
folder, inside the System Folder. If it is not,
use your Pro Tools Installer disc to install it.
◆ (Macintosh Only) Verify that Virtual
Memory is turned off. On the Macintosh,
open the Memory Control Panel. If Virtual
Memory is turned on, turn it off and restart
your computer.
Problem:
You get an error message when you try to
start the Pro Tools application.
Possible Solutions:
◆ (Macintosh) Make sure the default set of
Mac OS System Extensions is enabled,
along with the OMS, DigiSystem Init, and
DSP Manager Extensions.
◆ Try a complete restart. (Turn off your Au-
dio Interfaces, computer peripherals and
your computer, and then turn them on
again in the proper sequence.)
◆ Use the DigiTest application (installed in
the Pro Tools Utilities folder) as a diagnos-
tic tool to verify that your Digidesign cards
are operational. You need to restart your
computer before and after using the DigiT-
est utility.