Specifications

Pro Tools Reference Guide614
Gather Important Information
Digidesign wants to help you resolve problems
as quickly and efficiently as possible. If you have
the following information handy when you
contact Technical Support, it will make the diag-
nosis of your problem easier. Take a few minutes
to collect the following basic information:
System Information
Computer
◆ Make, model, processor speed
◆ Amount of system RAM
◆ Operating system (version of Windows or
Mac OS)
◆ Any Drivers, Extensions, Control Panels, Disk
Utilities, or other system-related applications
you may have installed.
Digidesign Hardware
◆ Type of cards, interfaces, or peripherals
◆ Where the cards are installed
◆ PCI card order in computer or chassis
◆ Interfaces connected to each card
Hard Drives
◆ Make, Model
◆ Drive size (GB)
◆ Drive speed (RPM)
◆ Drive type (SCSI, FireWire, IDE/ATA)
◆ Utility used to format the drive
◆ Number and size of partitions on the drive
Digidesign Software
◆ Pro Tools software version
◆ (Mac OS 9 Only) DAE and DSI versions
◆ Plug-in versions
◆ Other Digidesign software
◆ Additional plug-ins from Digidesign Develop-
ment Partners
Other Hardware
Refer to the manufacturer’s documentation for
operational details.
The most common hardware additions include:
◆ SCSI host bus adapter (HBA) cards (manufac-
turer, model, settings)
◆ 1394 (FireWire) cards for Windows systems
(manufacturer, model)
◆ Expansion Chassis (manufacturer, model,
bridge chip type)
◆ Video Capture cards (manufacturer, model)
To verify that your hardware is qualified for use
with your Pro Tools system, refer Digidesign’s
Web site (www.digidesign.com.compato), or
contact your Digidesign dealer.
Other Software
If you are using other audio or video applica-
tions, refer to the manufacturer’s documenta-
tion for operational details.
Make note of any other software that was run-
ning when a problem occurred.
Diagnostic Information
DigiTest
If you run DigiTest, be sure to make a note of
any error codes or messages it generates.
Other Information
Note any DAE errors or other error codes you en-
counter. Also make a note of the ability to repro-
duce the problem under different conditions,
such as with another session, or after changing
settings such as the DAE Preferred Memory Size
(Mac OS 9) or the Hardware Buffer Size.