Specifications
Appendix C: Troubleshooting 613
Performance Factors
There are several conditions that may adversely
affect the performance of Pro Tools. These in-
clude:
Network Connections Close any network con-
nections unless you are using them for network
interchange of audio data.
Background Applications Any software utilities
that run in the background or generate disk ac-
tivity, such as virus protection, disk optimiza-
tion, or file savers, should be turned off or re-
moved.
Screen Savers Screen saver software should be
completely removed from your computer before
running Pro Tools.
Power Saver Features Some automatic power
saver features, such as those that spin down the
system hard drive, can affect Pro Tools perfor-
mance. These features should be turned off.
Virtual Memory (Mac OS 9 Only) Pro Tools will
not launch if Virtual Memory is active. Deacti-
vate Virtual Memory and restart your Macin-
tosh.
CD-ROM Extensions/Control Panels Some CD-
ROM and removable media Extensions and
Control Panels have been linked to audio qual-
ity problems. Deactivate any performance-en-
hancing Extension or Control Panels for such
media, and restart your computer.
Before You Call Digidesign
Technical Support
Register Your System
As a registered owner of a new Digidesign prod-
uct under warranty, you are eligible to receive
Digidesign Technical Support. Fill out and sign
your Registration Form and mail or fax it to the
address supplied with the registration materials.
Refer to the registration materials that came
with your system for details on warranty cover-
age and the range of services available.
Use Digidesign Resources
In addition to the printed and PDF versions of
Pro Tools guides, your system includes the fol-
lowing sources of information:
Read Me Files These contain late-breaking in-
formation and known issues pertaining to
Pro Tools software and hardware configura-
tions. Read Me files are installed in the Release
Notes and Documentation folder when you install
Pro Tools.
Answerbase This is a database of common prob-
lems and DAE errors, and their solutions based
on the latest information from Digidesign Tech-
nical Support. This database is installed in the
Digidesign folder when you install Pro Tools.
Answerbase is also available on the Digidesign
Web site (www.digidesign.com).
Web Site The Digidesign Web site includes an
area for Technical Support, as well as a Digide-
sign User Conference (DUC) that includes tech-
nical discussions. Visit www.digidesign.com and
go to the Support area or the User Conference
area: Support > Tech Support > Digidesign User
Conference (DUC).