User guide

Chapter 5: Using Pro Tools | Duet 28
Symptom: Pro Tools | Duet isn’t recognized in System Preferences, Pro Tools IO Control or my DAW application.
Solution: Here are the steps to check if Pro Tools | Duet isn’t recognized on a Mac:
1 Open System Profiler by choosing About This Mac from the Apple menu and clicking More Info...
2 In the System Profilers Contents column, open the Hardware disclosure triangle and click USB.
3 Find Pro Tools | Duet USB in the USB Device Tree and click on it to display the device’s properties.
4 Verify that the properties are the same as shown below:
If Pro Tools | Duet doesn’t appear in the USB Device Tree:
1 Hot-plug Pro Tools | Duet.
2 Try a different USB cable or try a different USB port on your computer.
Additional Support
You can obtain additional support for Pro Tools | Duet from: http://www.avid.com/duethelp
USB Device Tree