User guide

Chapter 5: Using Pro Tools | Duet 27
FAQs
Q: When I press the Speaker Touchpad, nothing happens. Why?
A: When the Analog Out Format is set to Line, the Speaker Touchpad is disabled.
Q: I’ve connected my guitar, but I’m not getting any input. What should I check?
A: On the Input tab of Pro Tools IO Control, be sure to set Analog Level to Instrument (Inst).
Q: I’m not getting any output from audio software applications. What should I check?
A: If you have chosen Mixer for the output then the Software Return fader must be raised to send audio software outputs to Pro
Tools | Duet’s outputs.
Q: I want Pro Tools IO Control to open automatically each time I connect Pro Tools | Duet. What should I set?
A: Open Pro Tools IO Control > Preferences and check the Launch Pro Tools IO Control automatically when connecting a device
checkbox.
Q: How do I reset Pro Tools | Duet?
A: To reset Pro Tools | Duet unplug the USB cable, hold down the Controller knob, reconnect the USB cable and maintain the con-
troller in the down position until the unit has completely initialized.
Symptom: The audio quality is compromised (distortion, choppy audio, “buzzy” audio).
Solution: There are several remedies for audio that is distorted, choppy or otherwise compromised:
1 Hot-plug Pro Tools | Duet (unplug and re-plug Pro Tools | Duet while your Mac or PC is still on)
2 Toggle sample rate (in your DAW or, in the case of iTunes, Audio MIDI Setup)
3 Reload DAW driver (for example, in Logic choose Logic Pro > Preferences > Audio. Click on the Devices tab, then the Core
Audio tab. Uncheck Enabled, then re-check it.
4 In iTunes, stop then re-start audio playback.