User`s guide

Chapter 6: Support and Troubleshooting
Pinnacle Systems DekoMOS User’s Guide 153
Pinnacle Systems Technical Support
What to do when you contact Pinnacle Systems:
Whenever you contact us for support, please include the following information:
• Product name and software version number
• Product serial number of any Pinnacle hardware you are using
• Precise description of problem and attempted solutions
• Exact wording of any error messages
To find information about the version of DekoMOS that you are using:
1. In the DekoMOS Browser, click the About button.
A window appears containing information about this version of DekoMOS.
2. Click the Version Info button for specific information about all applicable .dll files, .exe files,
and .ocx files.