User`s guide

Chapter 6: Support and Troubleshooting
Pinnacle Systems DekoMOS User’s Guide 151
When used with ENPS, opening a
rundown in the Playback Controller
shows no data in any of the columns
except a slug or description.
Set ENPS to use the MOS 2.6 format or higher
to avoid a bug in earlier versions, or get a
replacement version of the ENPS server from
ENPS.
The Playback Controller does not
display iNEWS page numbers.
This is caused by incorrect configuration of
MosConfig.xml on the iNews Gateway. iNews
normally prepends any page numbers to the
story slug. DekoMOS only parses this data if
iNews is configured to prepend the page number
with the caret as a separator. To do this, the
DekoMOS mosDevice must have the following
lines:
<prependPageNumber>YES</prependPageNumber>
<prependSeparator>^</prependSeparator>
Performance Problems
Loading a template or previewing a
template takes a long time (40-50
seconds) every other time it's
attempted.
DekoMOS running on Windows XP without
Service Pack 1 installed will cause this problem.
If you are running DekoMOS on a Windows XP
platform, make sure Service Pack 1 is installed.
The DekoMOS Client browser does
not display correctly. The grid,
timecode, and spell check portions
of the browser are not correctly
aligned.
The Windows display properties of the client
must be set to 96 dpi. From your Windows Start
menu, go to Control Panel>Display. Select the
Settings tab and click on the Advanced button.
In the window that appears, select the General
tab. The Display settings must be set to 96 dpi.
This can be achieved either by adjusting the
Font Size, or on certain video adapters, directly
through a dropdown list.
Macro Server Automation
Problems
Starting the Macro Server produces
these error messages:
Active X component can’t create
object and Module may not work
properly - 429.
This problem indicates that Automation is not
enabled on the Deko. Confirm that the
Automation option was purchased and enabled
on the HASP.