User`s guide

Chapter 6: Support and Troubleshooting
150 Pinnacle Systems DekoMOS User’s Guide
Double-clicking on a template does
not display replaceable fields in the
Editor. Picons work, but Previews
do not.
This occurs if the Deko Renderer is not running
because it cannot find the Net HASP. In the
DekoMOS Gateway configuration window,
click the Connections tab. Confirm that the IP
address and port number in the Net HASP
Connection Settings section are correct. This
must correspond to the machine where the Net
HASP is installed. Also, ensure that the Net
HASP License Manager is running on the
machine.
Installation Problems
The DekoMOS Macro Server
installation fails with an error
number 119.
Make sure the Microsoft XML Parser is
installed by installing Internet Explorer version
5.0 or later before installing the Macro Server.
The DekoMOS installer fails
registering MsXml.dll on Win NT4.
DekoMOS requires Internet Explorer 5.0 or
higher. Install Internet Explorer 5.0 or higher.
Auto-update on a DekoMOS client
fails to install.
From the Gateway, click
Configure>General>Auto-Update Password.
The Administrator Password popup appears.
Check that the Name, Domain, and Password
entered here belong to a valid local
administrative account.
Software Problems
iNEWS crashes a minute after
starting the DekoMOS browser.
Upgrade your iNews software to version
1.4.1.107 or higher.
DekoMOS locks up iNEWS on
certain keys (e.g. shift-Tab).
Upgrade your iNews software to the latest
version.
The Playback Controller shows only
a blue grey screen when a rundown
opens.
You may have an improper layout selected.
From the Playback Controller menu, click
Configuration>Layouts
>Layout Settings. Select the columns you want
visible in your rundown. Click
Configuration>Layouts>Save Layout to save the
layout.