User`s guide

Chapter 6: Support and Troubleshooting
Pinnacle Systems DekoMOS User’s Guide 149
Some Common Problems and Solutions
If this happens: Try this:
Connection Problems
The Client, Playback Controller, or
Macro Server can't connect to the
Gateway.
Make sure all components are using the proper
ports:
• NCS Upper Port (Gateway <-> NRCS): 10540
• NCS Lower Port (Gateway <-> NRCS): 10541
• Client Port (Clients -> Gateway): 10542
• Macro Server Port (MacroServer -> Gateway):
10543
• Playback Port (PBC & MacroServer ->
Gateway): 10544
Verify IP addresses and UNC names.
The Gateway does not get a
heartbeat from iNews.
Make sure you have the correct <network>
name or <mos> setting in the DekoMOS device
in the MosConfig.xml on the iNEWS Gateway.
Remember, the MOS ID is case sensitive.
Clicking the Heartbeat button causes
an infinite loop in ENPS.
Confirm that the MOS ID configured in the
DekoMOS Gateway matches the one configured
in ENPS.
The Gateway does not get a
heartbeat from ENPS.
Make sure you have the correct ENPS system
configuration for MOS.
Graphics Files Problems
The Playback Controller shows all
files as missing.
Make sure the Playback Controller has the
correct style selected.
The Mini Preview appears to be
missing some components of the
original.dko file.
Check that all path settings referring to graphics
components are correct.
Once text, stills, or clips are entered
into a replaceable field, the preview
does not appear with the design as
intended.
Template design within the Deko interface is
critical. Refer to the troubleshooting list for
design on page 82.