User`s guide

Chapter 6: Support and Troubleshooting
146 Pinnacle Systems DekoMOS User’s Guide
Troubleshooting from the DekoMOS Playback Controller
You can view a log of recent Playback Controller activity or open a file of previously logged
activity.
To view available files of logged Playback Controller activity:
From the Playback Controller, click Status>View Logs.
A browser displaying all available Playback Controller logs appears. Logs are named with the
date and the type of information they contain.
Note: Playback Controller Logging Preferences are configured as described on page 125.
To see a summary of output connections and settings:
Configuration>Gateway Configuration
Click the View Configuration button to see the Channel Configuration window. You can
examine the configuration details for each output channel. The Alias is assigned in the
DekoMOS Gateway configuration and is displayed with the channel preview picon in the
Playback Controller when a rundown is displayed. Address and Program refer to the physical
machine and channel used for this channel’s playout. Allow Effects setting of True indicates
that associated effects will play when a graphic airs. Allow Effects settings are made in the