User`s guide

Chapter 6: Support and Troubleshooting
Pinnacle Systems DekoMOS User’s Guide 145
To configure the level of information displayed by the log:
1. After opening the DekoMOS Gateway interface, click Configure. The DekoMOS Gateway
Configuration dialog appears.
2. Click the General Settings tab if it is not selected.
3. In the Log Settings area, type in or click the Up and Down arrows to enter values in the Max
lines and Max line length fields. These specifications determine how much information will
display in the log. To accommodate new information exceeding these specified maximums,
the oldest information will be deleted.
4. Click the High, Medium, or Low radio button to specify the level of detail displayed in the
log. Choose Medium or High to display XML data.
5. Click to check Display Time in Log Lines to record the time of each logged event.
6. Click OK.
To clear the log:
In the main DekoMOS Gateway window, click Clear or click Alt+R.
To save logged information:
In the main DekoMOS Gateway window, click Log to File. Log files are automatically named
as DekoMOS Gateway.AppLog.xx.txt, and they are located at C:\Program files\Pinnacle
Systems\DekoMOS\. This setting remains, even from session to session, until you change it.
To save existing log information without sending it to this file, select the text, then click Copy.
From the Windows Start menu, open Notepad, paste the information into a Notepad file, and
save it.
To test communication with the NCS:
In the main DekoMOS Gateway window, click Heartbeat or press the letter H. A message
should return to the DekoMOS Gateway window. You will see the message in the Log.