User`s guide

Chapter 6: Support and Troubleshooting
144 Pinnacle Systems DekoMOS User’s Guide
DekoMOS has been designed for ease of use and superior performance. However, should you
have trouble using your system, for any reason, we want your problem quickly and completely
resolved. Avenues of support and information available include:
• This manual and other documentation shipped with your DekoMOS
• Documentation describing the use of other products interfaced with DekoMOS
• Customer Support, via email and on the Web
Troubleshooting
Using the Gateway for Problem Solving
The DekoMOS Gateway offers logs showing details of DekoMOS operation. You can configure
the level of detail supplied by these logs.
Because effective use of DekoMOS depends upon the communication of all four components
with one another, problems may arise if one or more components are not sending or receiving
information. The logs allow you to see precisely when and how components of DekoMOS are
communicating.
The Gateway also allows you to send a heartbeat to the NCS to test communication.
To view DekoMOS logs:
1. On the taskbar of the DekoMOS Gateway, click the DekoMOS Gateway icon.
2. The DekoMOS Gateway window appears, displaying a log of Gateway activity.
3. Click the Main/NCS Log tab, the Client Log tab, or the Playback Log tab to view activities of
each DekoMOS component.
DekoMOS Gateway icon