Specifications

Using Telestream Playback Service for Interplay | Transfer
Uninstalling Old Versions of the Telestream Playback Service
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Avid Integration Guide
Uninstalling Old Versions of the Telestream
Playback Service
Note: Be sure to coordinate with your Avid systems administrator to make changes.
To determine if an old Telestream Playback service is installed on a Media Composer
computer, display the Add/Remove Programs | Programs and Features control panel.
Locate the Playback service and note the version. Or, locate the PlaybackService_IF.exe
file and display its properties to determine the version. Proceed to the appropriate
topic for uninstallation, following.
Uninstalling Playback Service V2.0 or Earlier
To uninstall the Playback service version 2.0 or earlier, follow these steps:
1. Open a command window and navigate to the folder where the Playback service
files are located. Enter
cd <path to files> and press the En ter key. (For
example: cd C:\Program Files\Telestream\Telestream_Avid_PlaybackService)
.
2. Run the command: TS_PlaybackService.exe -Install /u. This runs the uninstall
function and you should see about thirty lines of text, followed by the phrase
Uninstalled successfully.
3. Delete the following files:
– TS_PlaybackService.exe
– PlaybackService_IF.exe
– TS_AvidPlaybackVC7.dll file
4. To make sure you have removed all files, in Windows Explorer run a search on the C
drive with the search string: *Playback*.*. Delete all occurrences of these files.
5. Restart your computer.
Uninstalling Playback Service Version 2.1 or Newer
To uninstall Playback Service v2.1 or later, follow these steps:
1. Close all applications.
2. Run the TS_UnInstallPlaybackService bat file—double-click the icon to uninstall
the Playback service correctly (typically located on the desktop or in
C:\Program Files (x86)\Telestream\Telestream_Avid_PlaybackService).
3. Locate and run the PlaybackServiceInstaller_TE_x.x_Vxx.x.msi file. If.
4. Select Remove, and click Finish.
5. If you can’t locate the file, display the Add/Remove Programs | Programs and
Features control panel, locate the program and double-click it. Click Yes to remove
the program.
6. When it finishes, restart your computer.