Specifications

Using Telestream Playback Service for Interplay | Transfer
Troubleshooting
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Avid Integration Guide
Troubleshooting
If you are having problems successfully transferring a sequence to a workflow in
Vantage, review these tips.
Note: If you are still having problems, contact Telestream Customer Service for
assistance.
 Confirm that the target Transfer Engine is running.
 Confirm that the Telestream Playback service is running. (Sometimes you have to
start Playback service using the Windows control panel.)
 Make sure to restart the Playback service after adding or modifying a Playback
device entry.
 Be sure to enter a Tape ID in a sequence.
 Confirm that Media Composer is connected to the Interplay | Transfer server (Trans-
fer > Connect to Server).
 Confirm that your Vantage workflow is active in Workflow Designer.
 Confirm that your Vantage workflow’s Watch action is monitoring the correct share.
 Confirm that the destination path in your playback devices is a share.
 Confirm that the share has full rights for everyone.
 Confirm that you are not referencing a local drive letter directory instead of a share.
 In the TMClient.ini tab, make sure that the settings are appropriate for your network
environment.