Specifications

Ingesting Media into Avid via Interplay Transfer Engine
Troubleshooting
104
Avid Integration Guide
Troubleshooting
If you are having problems ingesting media into Media Composer from your Vantage
workflow, review these tips.
Note: If you are still having problems, contact Telestream Customer Service (Table 1,
Telestream Contact Information) or your Avid systems administrator for assistance.
Confirm the following:
• The target Transfer Engine is running.
• For Interplay Transfer Engine version 3.0.5 only, the Avid Interplay Transfer Engine
Patch 3.0.7.msp must be installed on the machine hosting the Avid Transfer Engine.
• The primary Transfer Engine is set and configured in the Avid Transfer Engine Con-
figuration utility as well as the Telestream TransferManager client(s).
• Your Vantage workflow is active in Workflow Designer.
• Your Vantage workflow’s Watch action is monitoring the correct folder or share for
media that you are processing and sending to the Avid system.
• The Vantage media output location is set to the correct UNC path and that the
share is properly configured.
• The Avid Interplay Transfer Client version matches the Telestream installer version.
• The Avid Interplay Transfer Client installed on the Vantage domain server is the 32-
bit version.
• The Deploy Action Transfer Engine Host Name matches the value entered in the
Telestream TransferManager Client Host Name field.
• The Vantage Transport Service is running.
• Media Composer is configured to the Primary Transfer Engine. (Settings>Trans-
fer>TMClient.ini (tab).
• The 32-bit Telestream Receiver (Telestream_Receiver.dll) for Interplay Transfer
Engine V2.7.0 is installed in the correct directory (C:\Windows\SysWOW64 folder).
• The 64-bit Telestream Receiver (Telestream_Receiver.dll) for Interplay Transfer
Engine V3.0.5 is installed in the correct directory (C:\Windows\System32 folder).
• Authenticate all servers and workstations in the Avid and Vantage environment
(Transfer Engine, Vantage & Media Composer).
• Interplay Delivery:
– Confirm that the Avid Interplay Transfer Configuration settings are set
appropriately for your environment.
– Confirm that the appropriate ISIS Workspace is mounted.
• Security and firewall settings aren’t preventing Vantage domain server access.