Product specifications

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12 • Installation & Administration Guide
Before You Start
Avid|DS Support
Technical support for Avid|DS is provided by your Avid reseller working
together with Avid|DS Customer Service. Immediate assistance for any technical
issue is available through our hotline, e-mail, and web support services.
Licensing Support You must contact your reseller to request a license for your Avid|DS system.
You can do this through your reseller or through the license request form
under Licensing at http://softimage.com/avidds.
Training Support If you’re interested in Avid|DS training, you’ll find a complete overview of
courses, education centers, and training programs under Education at
http://softimage.com/avidds.
Hotline Support Avid resellers provide first line support for Avid|DS according to their specific
geographical area and time zone. Working as an extension of Avid|DS
Customer Service, these fully trained agents provide the most efficient and
effective support possible to all our customers.
Contact information for your Avid reseller is available through the Avid
Reseller Locator at http://avid.com/cgi/locator/index.asp.
You can reach Avid|DS Customer Service at the following:
Avid|DS Customer Service
North America
tel: [phone]
fax: [phone]
Wo r l dw i de
tel: [phone]
fax: [phone]
9:00 am to 9:00 pm (Eastern)
2:00 pm to 2:00 am (GMT)
Hotline assistance is also available 24 hours a day, 7 days a week for an
additional fee.
Europe
tel: [phone]
fax: [phone]
9:00 am to 6:00 pm (GMT)
4:00 am to 1:00 pm (Eastern)
E-mail & Web
e-mail: [e-mail]
web: avid.com