Product specifications

44 • Remote Processing Guide

Appendix A • Troubleshooting

The Avid|DS RP application is frozen or processing is interrupted

with an error. What could cause this?

• The Avid|DS workstation was rebooted. Doing so cuts off access to the

mapped storages and cause remote processing to fail.

• There is an internal error in the sequence that causes the processing to fail.

Try to process on the Avid|DS workstation to verify if the error is

replicated locally as well.

• Verify that all plug-ins are installed and properly licensed on the Avid|DS

RP station.

What can I do to test the network access between my Avid|DS

workstation and RP station?

Using Command Prompt (DOS window):

• Type PING followed by the IP Address of the other computer and press

Enter. If you can communicate with it, it will return the following:

C:\>ping 192.100.10.01

Pinging 192.100.10.01 with 32 bytes of data:

Reply from 152.165.50.251: bytes=32 time<10ms TTL=128

Ping statistics for 152.165.50.251:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Otherwise the ping command will return “timed out” error lines if the

computer is not available or “Unknown host” if the host does not exist.

• Type NET SHARE and press Enter to display all shared locations,

including the required Avid|DS shared folders.

• Type IPCONFIG and press Enter to display the current network

configuration.

Avid|DS RP displays this error message when started: Failed to

create project BasicProject: f:\DS Projects could not be found.

Make sure the DS Project path exists on the Avid|DS RP station, otherwise you

must either reinstall the software and carefully choose the project location or

access the operating system Registry Editor and modify the Avid|DS MainRoot

key (contact Avid|DS Customer Service for help with registry modifications).