Product specifications

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42 • Remote Processing Guide
Appendix A • Troubleshooting
What can cause the Softimage License Server daemon to stop?
The vendor daemon will be stopped if the network configuration IP Address
used is not of a valid class. Private or test classes may cause the vendor
daemon to automatically stop. This prevents Avid|DS RP from validating the
license text on the Avid|DS workstation. Verify with your system
administrator or internet service provider that your network address is valid.
Example: Although 10.10.10.01 is valid for a private workgroup of computers, the
Softimage License Server will reject this IP Address and shut down the daemon.
Avid|DS RP reports that it cannot find some files.
The needed files are linked to the project in a local folder on the Avid|DS
workstation and are not accessible from the Avid|DS RP station.
• Copy the required files to the same location on the RP station (example:
F:\Files\files_to_use).
• Make sure the linked files can be shared identically from both the Avid|DS
workstation and RP system (example: \\computername\Files\files_to_use).
• The expected files are irrelevant to the project you’re working on. If this
occurs, look seriously for a potential virus infection of the system because
Avid|DS RP uses VB scripting and can be affected by virus infections.
Remote processing starts and stops very rapidly.
Avid|DS RP first tries to access the shared Avid|DS workstation to import a
copy of the sequence to be processed remotely. If it can't access this share, an
error is displayed in the interface and written to the ds_server_log.txt file, and
it resumes as if the processing has been done. Of course, this is confusing for
the user expecting a more explicit explanation for the failed process, but the
following should help identify the source of the problem:
• The Avid|DS storages are not configured properly:
• The storages are not shared.
• The storage Name entry does not match the location box (no label), which
is imperative.
• There are superfluous storages added that contain no media or are not
used by the project.
• Avid|DS RP is linked to storages that are not used by the project. Verify
that only valid storages are used and delete superfluous entries.
• The Avid|DS RP linked storages are mapped incorrectly:
• Add was used instead of Link.