Product specifications

Avid|DS Support
Installation & Administration Guide • 11
Avid|DS Support
Technical support for Avid|DS is provided by your Avid reseller working
together with Avid|DS Customer Service. Immediate assistance for any technical
issue is available through our hotline, e-mail, and web support services.
Licensing Support You must contact your reseller to request a license for your Avid|DS system.
You can do this directly or through the license request form provided at
http://www.softimage.com/licensing/request.
Training Support If you’re interested in Avid|DS training, you’ll find a complete overview of
courses, education centers, and training programs at http://avid.com/education.
Hotline Support Avid resellers provide first line support for Avid|DS according to their specific
geographical area and time zone. Working as an extension of Avid|DS
Customer Service, these fully trained agents provide the most efficient and
effective support possible to all our customers. Contact information for your
Avid reseller is available through the Avid Reseller Locator at
http://avid.com/cgi/locator.
You can also reach Avid|DS Customer Service at the following hours and
telephone numbers:
North America
Avid|DS Customer Service
3510 St-Laurent Boulevard
Montreal (Quebec) Canada
H2X 2V2
Hours
9:00 am to 9:00 pm (Eastern)
2:00 pm to 2:00 am (GMT)
Hotline assistance is also available 24 hours a day, 7 days a week for an
additional fee.
U.K. and International
Avid|DS Customer Service Europe
Pinewood Studios
Pinewood Road
Iver Heath, Buckinghamshire SL0 0NH
Hours
9:00 am to 6:00 pm (GMT)
4:00 am to 1:00 pm (Eastern)