User guide

Chapter 13: Troubleshooting 119
Digidesign Hardware
• Type of cards, interfaces, or peripherals
Hard Drives
•Make, Model
•Drive size (GB)
• Drive speed (RPM)
• Drive type (SCSI, FireWire, IDE/ATA)
• Utility used to format the drive
• Number and size of partitions on the drive
Digidesign Software
• Pro Tools software version
• Plug-in versions
• Other Digidesign software
• Additional plug-ins from Digidesign Devel-
opment Partners
Other Hardware
Refer to the manufacturer’s documentation for
operational details.
The most common hardware additions include:
• 1394 (FireWire) cards for Windows systems
(manufacturer, model)
• Video Capture cards (manufacturer, model)
To verify that your hardware is qualified for use
with your Pro Tools system, refer to the latest
compatibility information on the Digidesign
website (www.digidesign.com/compatibility).
Other Software
If you are using other audio or video applica-
tions, refer to the manufacturer’s documenta-
tion for operational details.
Make note of any other software that was run-
ning when a problem occurred.
Diagnostic Information
Note any DAE errors or other error codes you en-
counter. Additionally, note the ability to repro-
duce the problem under different conditions,
for example, with another session, or after
changing settings (such as the Hardware Buffer
Size).
If using a Mac, you can get data on your sys-
tem’s configuration with the System Profiler
utility included with your computer. If using
Windows, the free utility PC Wizard can be
helpful in gathering data on the specs of
your computer. See www.cpuid.com for
details.