User guide
Eleven Rack User Guide118
Audio Interface Is Not Recognized
Problem
When you launch Pro Tools it does not recog-
nize an audio interface, or a connected audio in-
terface is not available.
Possible Solutions
Turn off your computer and Eleven Rack (re-
member to save first!) and check to be sure your
cables are properly and securely connected to
your computer and to your audio interface.
Verify that your Hardware Setup dialog set-
tings are correct.
Performance Factors
There are several conditions that may adversely
affect the performance of Pro Tools. These in-
clude:
Network Connections Close any network con-
nections unless you are using them for network
interchange of audio data.
Background Applications Any software utilities
that run in the background or generate disk ac-
tivity, such as virus protection, disk optimiza-
tion, or file savers, should be turned off or re-
moved.
Screen Savers Screen saver software should be
completely disabled on your computer before
running Pro Tools.
Power Saver Features Some automatic power
saver features, such as those that spin down the
system hard drive, can affect Pro Tools perfor-
mance. These features should be turned off.
Before You Call Digidesign
Technical Support
Register Your System
Register your purchase immediately after re-
viewing the Digidesign Registration Informa-
tion Card included with every Pro Tools system.
Registering your purchase is the only way you
become eligible to receive complimentary tech-
nical support and future upgrade offers. Regis-
tering is one of the most important steps to
complete as a new user.
Gather Important Information
Digidesign wants to help you resolve problems
as quickly and efficiently as possible. If you have
the following information handy when you
contact Technical Support, it will make the diag-
nosis of your problem easier. Take a few minutes
to collect the following basic information:
System Information
Computer
• Make, model, processor speed
• Amount of system RAM
• Operating system (version of Windows or
Mac OS)
• Any Drivers, Disk Utilities, or other system-
related applications you may have installed