Credit Card Machine User Manual

Installing the Software
15
Using the GetLicenseInfo Utility
Avid provides a utility program — GetLicenseInfo.exe — that retrieves information specific
to your license. This is useful if you no longer have the original license information or if you
need to provide this information to Avid Customer Support. The license information
retrieved by the utility depends on your system, but it can include the following:
• Avid editing product name
• License type
• Status
•System ID
• Serial number (for security reasons, only part of the serial number is displayed)
• Avid machine ID
To retrieve license information:
1. Navigate to one of the following locations:
t (Windows) Program Files\Avid\Utilities\GetLicenseInfo
t (Macintosh) Applications/Utilities/Avid Utilities/GetLicenseInfo
2. Double-click GetLicenseInfo.exe
A terminal window opens and displays your license information.
3. Copy the appropriate license information, and then close the terminal window.
Installing the Software
If you are updating from a previous release, you should uninstall the existing editing
application. You should also uninstall Digi Drivers using Add/Remove from the Control
Panel. Reboot the system and then install the new editing application. If you do not remove
the Digi Drivers, the Audiosuite plug-ins do not load and you might receive either the error
message “This software requires installation of device driver TPkd and a reboot before
running” or a “DAE Interface NOT Available” error message. If you see these errors on a
clean installation on a brand new system, install Hot fix KB926255 from Windows Update
to fix the problem
.
(Macintosh Only) If you are upgrading from a previous version of the Macintosh editing
application, remove the Stereo Mixer.dpm and Surround Mixer.dpm plug-ins from the
following location: Macintosh HD/Library/Application Support/Digidesign/Plug-Ins. If you
do not remove these files, you might experience problems with the AudioSuite Tool.